13-10-2011 06:32 PM
Yeah pre order mine last week. Spoke to someone the other day to find out if I should change my delivery location from work to shop as i'll be in work if they deliver tomorrow but not saturday. I was told I'll get a text confirming dispatch and expected delivery and if when advised I need to change then I'll have the details to contact DPD (the delivery company) abount changeing delivery location.
As I have nothing today it better come to work tomorrow!
15-10-2011 11:22 AM
This is terrible now told i would get it on friday, then saturday and now monday. Why make a promise of a date and then go back on it. It would have been better if i was told from the start that it would be monday. Saves messing around and terrible customer service. Makes a joke of the whole pre-order process.
18-10-2011 09:06 PM
I ordered 2 on Wednesday 12th for Mrs and myself - 1st told delivery was guaranteed for Friday 14th then at end of order i was told it would be Monday. Asked for it to a local store near to where I was working that day - NO JOY
I rang this morning and was told the white 16GB was on back order but that my 32GB had been delivered tot he shop I requested and had been signed for. It was a 70 mile round trip and when I got to the store they told me it hadnt been delivered. Offered me a poxy £10 credit to my account for the trouble - thag hardly covers the fuel let alone lost time from business.
Wish I had walked away from Vodafone this time - I should have after the problems I have had in the past - going to be in the apple shop tomorrow for a new ipad2 and if I had known that I would still be waiting I would have just got the iphones there too.
Vodafone customer service - saying you are rubbish is giving you a complement!