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Rank 1: Guest
amunro5618
Posts: 10
Registered: ‎11-11-2010

Not receiving international texts

Hi, I am not receiving international text from the USA, I had been receiving them up until about a month ago. My wife also has the same problem with her iPhone 4. The person sending the texts can send them to other people in the UK ok. I have asked them to get someone else in the US to send a text to me (from a different provider) and I can't receive texts from them either. So I can only assume it's a Vodafone problem.   Thanks
Message 1 of 15 (5,363 Views)
Tech Team
Dave
Posts: 13,816
Registered: ‎28-11-2008

Re: Not receiving international texts

Hi amunro5618,

 

That's unusual. Did anything on the phones change around the time this started happening?

 

So we can get to the bottom of this, can you also confirm a couple of other things for me?

 

 - Does this also affect emails sent by you to the United States?

 

 - Does the sender get any sort of error notification when they send?

 

 - Are these being sent as SMS or iMessages?

 

I'm confident we'll be able to get this sorted for you.

 

Dave

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 2 of 15 (5,338 Views)
Rank 1: Guest
amunro5618
Posts: 10
Registered: ‎11-11-2010

Re: Not receiving international texts

Hi Dave

I can send and recieve emails fine.  The sender didn't even know I wasn't getting any texts until we spoke on the phone.  They are getting charged as usual for sending these texts.  My friend is using SMS as she doesn't have an iphone herself.  All this also applies to my wife's iphone also.

 

Thanks

 

Andrew

Message 3 of 15 (5,335 Views)
Tech Team
Dave
Posts: 13,816
Registered: ‎28-11-2008

Re: Not receiving international texts

Hi amunro5618,

 

OK, we'll need to take a closer look at the account and see what we can find. It may be that your friend will have to speak with their network as well if we see no blocks and no records of the SMS on our network, but we'll see what we can find out first for you.

 

To that end, check out the private message I'm sending you and follow the directions in there for me.

 

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.


Dave

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 4 of 15 (5,317 Views)
Rank 1: Guest
amunro5618
Posts: 10
Registered: ‎11-11-2010

Re: Not receiving international texts

Hi I can't see where there is a 'Turn on private message box' when i click on your link, and the PM box link takes me to an access denied page.

 

Andrew

Message 5 of 15 (5,298 Views)
Tech Team
DaveCD
Posts: 5,283
Registered: ‎26-07-2011

Re: Not receiving international texts

Hi amunro5618

 

Thank you for letting us know that you are unable to view your Private Message.

 

I have checked and have now amended this for you.:smileyhappy:

 

You can find your PM inbox here.

 

Many Thanks

 

DaveCD

eForum Team

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 6 of 15 (5,279 Views)
Rank 1: Guest
amunro5618
Posts: 10
Registered: ‎11-11-2010

Re: Not receiving international texts

Hi I don't have any private messages to respond to.

 

Andrew

Message 7 of 15 (5,271 Views)
Tech Team
Simon
Posts: 9,311
Registered: ‎10-01-2011

Re: Not receiving international texts

Hi amunro5618

 

I've checked your preferences and can see that PM is turned on so you should be able to receive them. I've resent it again just in case it didn't reach you the first time.

 

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

 

Thanks

 

Simon

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 8 of 15 (5,267 Views)
Rank 1: Guest
Ascheulova
Posts: 4
Registered: ‎11-05-2012

Re: Not receiving international texts

Hi - have your issue been resolved? I have the same problem, I can't receive texts on my iphone from my mother, although she can send me texts on my blackberry which is also vodafone.

Message 9 of 15 (4,993 Views)
Tech Team
Wayne
Posts: 16,883
Registered: ‎04-08-2008

Re: Not receiving international texts

Hi Ascheulova

 

Thanks for your post here. I’m sorry to hear that you are having problems with this.

 

Can you confirm if this is an international text issue as the posts above are?

What error does you mother get when trying to send to you?

Does anybody else have any other issues when sending texts to you?

 

Please let me know and we’ll be happy to help you further.

 

Thanks

 

Wayne

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 10 of 15 (4,957 Views)
Rank 1: Guest
Fazwaz
Posts: 2
Registered: ‎18-10-2012

Re: Not receiving international texts

Hi,

 

I have a very similar problem in that since i have ported my number from t-mobile to Vodafone I can no longer recieve international texts from anyone (multiple networks in the USA to my phone, they can send to my second phone no problem. I can send them and people recieve them but when they reply back but they do not get through to me (says sent on their end). Has anyone figured out what was wrong with previous similar issues?

 

 

Thanks

 

Message 11 of 15 (3,747 Views)
Tech Team
Dave
Posts: 13,816
Registered: ‎28-11-2008

Re: Not receiving international texts

[ Edited ]

Hi Fazwaz,

 

I'll pop you a PM so we can have a closer look for you.

 

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

 

Dave

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 12 of 15 (3,719 Views)
Rank 1: Guest
hannahlw
Posts: 1
Registered: ‎23-10-2012

Re: Not receiving international texts

Hi Dave,

 

I have the iPhone 4S and can't receive international texts, I asked the Apple store for advice who recommended I do a restore but to no avail.  Would you be able to offer some advice please?

 

Many thanks

 

Hannah

Message 13 of 15 (3,538 Views)
Rank 1: Guest
Fazwaz
Posts: 2
Registered: ‎18-10-2012

Re: Not receiving international texts

Hi Dave, dont think i got a PM from you regarding this. In the mean time i have recieve and tried a new sim car and it still doesnt work. Any chance you could try sendin another PM ?

Thanks
Message 14 of 15 (3,535 Views)
Tech Team
James
Posts: 23,309
Registered: ‎21-07-2008

Re: Not receiving international texts

Hi hannahlw,

 

I think we need to check your account for any restrictions, so we can do this I have sent you a quick PM, please follow the instructions on the Pm and one of the team can get this checked for you.

 

@ Fazwaz, I have sent this for you again now, if you have any problems, give me a shout.

 

You can find your PM inbox here.

 

 

James

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 15 of 15 (3,532 Views)