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Chebby
Posts: 3
Registered: ‎24-11-2012

You are not subscribed to a mobile data service - iPhone 4

Keep getting the following message!!!!

 

Could not activate mobile data network -  You are not subscribed to a mobile data service

 

I am on a sim only contract with vodafone (changes just over a month ago from payt).

 

Please Help!

 

thanks Helen

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Chebby
Posts: 3
Registered: ‎24-11-2012

Re: Apple iPhone 4 - you are not subscribed to a data service what do i do?

Hi, I'm having this same problems! 

Wormy settings are already as the above post!

 

whorls on wifi but no 3g at all?!?

 

can anyone help?

 

thanks in advance

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jeffkinn
Posts: 9,322
Registered: ‎01-01-2009

Re: Apple iPhone 4 - you are not subscribed to a data service what do i do?

Those settings are for a PAYG phone not a monthly contract. Are you a PAYG customer? Can you make voice phone calls?

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Message 3 of 28 (15,309 Views)
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Chebby
Posts: 3
Registered: ‎24-11-2012

Re: Apple iPhone 4 - you are not subscribed to a data service what do i do?

Hi thanks for that...

 

i was Payg until about a month ago when I changed to a sim only contract! 

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jeffkinn
Posts: 9,322
Registered: ‎01-01-2009

Re: You are not subscribed to a mobile data service - iPhone 4

Helen,

 

You have posted the same question in two place. Please only post in one place.

 

If you are no longer a PAYG customer you need to change your settings. You can do this by syncing the phone with itunes and this should force the new settings to be dowloaded to the phone.  Or you can text the word web to 40127 and the settings should be sent to you.

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ponti28
Posts: 12
Registered: ‎09-01-2013

Re: Apple iPhone 4 - you are not subscribed to a data service what do i do?

i have the same problem here i cant activate my mobile data network because on the phone stting there is no mobile data network icon so how can i use my phone on internet outside the house..

thanks for the help

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jeffkinn
Posts: 9,322
Registered: ‎01-01-2009

Re: Apple iPhone 4 - you are not subscribed to a data service what do i do?

Are you able to make voice calls and send texts? Have you got mobile data switched on in settings? There is no mobile data icon as such - it will either say 3G or o (which means GPRS) or E for Edge.

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ponti28
Posts: 12
Registered: ‎09-01-2013

Re: Apple iPhone 4 - you are not subscribed to a data service what do i do?

yup all are working properly except on when i want to use internet outside

Message 8 of 28 (14,572 Views)
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ponti28
Posts: 12
Registered: ‎09-01-2013

Re: Apple iPhone 4 - you are not subscribed to a data service what do i do?

the mobile data is switch on

Message 9 of 28 (14,571 Views)
Rank 44: Oracle III
jeffkinn
Posts: 9,322
Registered: ‎01-01-2009

Re: Apple iPhone 4 - you are not subscribed to a data service what do i do?

Are you on a contract or PAYG? Did you get the phone new? Have you synced it with iTunes to get the right settings.

 

Text the word web to 40127 and follow the instructions you get back to get the right internet settings on the phone.

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ponti28
Posts: 12
Registered: ‎09-01-2013

Re: Apple iPhone 4 - you are not subscribed to a data service what do i do?

sorry but i did not able to send a message to 40127,,thanks i will try to sycn it to itunes

 

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ponti28
Posts: 12
Registered: ‎09-01-2013

Re: Apple iPhone 4 - you are not subscribed to a data service what do i do?

do you have any procedure on how to synced it on the itunes to giet the right settings?

thank you

Message 12 of 28 (14,554 Views)
Rank 44: Oracle III
jeffkinn
Posts: 9,322
Registered: ‎01-01-2009

Re: Apple iPhone 4 - you are not subscribed to a data service what do i do?

If you sync the phone to iTunes in the normal way it should automatically put the right settings on the phone. However, if that doesn't work you should restore the phone as a new phone. That will reload the iOS software and the right settings. Be careful with that as it will erase any data you have on the phone so make sure it is properly backed up. Why didn't the text to 40127 work. What error did you get?

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ponti28
Posts: 12
Registered: ‎09-01-2013

Re: Apple iPhone 4 - you are not subscribed to a data service what do i do?

sending failed when i sent a message to that number

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jeffkinn
Posts: 9,322
Registered: ‎01-01-2009

Re: Apple iPhone 4 - you are not subscribed to a data service what do i do?

But you can send text messages to other people's phones?

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ponti28
Posts: 12
Registered: ‎09-01-2013

Re: Apple iPhone 4 - you are not subscribed to a data service what do i do?

its the same,,sending error i dont know why

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Rank 44: Oracle III
jeffkinn
Posts: 9,322
Registered: ‎01-01-2009

Re: Apple iPhone 4 - you are not subscribed to a data service what do i do?

But you can make voice calls?

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ponti28
Posts: 12
Registered: ‎09-01-2013

yup voice calls and text message but i dont know why i ca...

yup voice calls and text message but i dont know why i cant send a message to the number that you gave

 

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Rank 44: Oracle III
jeffkinn
Posts: 9,322
Registered: ‎01-01-2009

Re: yup voice calls and text message but i dont know why i ca...

You are giving conflicting information here - you say that voice and texts work but then you also said that texts to all numbers are giving the same error message. Which one is it?

 

Did you get phone new or second hand?

What type of user are you - contract or PAYG

Where did you get the micro sim that goes in the phone?

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ponti28
Posts: 12
Registered: ‎09-01-2013

Re: yup voice calls and text message but i dont know why i ca...

sorry but you mis understood,,my phone i working properly except to that mobile data network and i think the reason why i cand send a message to the number that yuo give is because it is not an ordinary number..its only a five digit number..

sorry if i did not explain it clearly

Message 20 of 28 (14,528 Views)