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Rank 1: Guest
softap
Posts: 2
Registered: ‎14-10-2011

Re: Got mine but what next, doesn't connect to VF

Called VF several times (average 30 minutes wait each time).... after much "please hold, I need to check something" etc, finally they say  my phone is registered but their network is so busy that it will be up to 24 hours before the SIM is recognised. Somehow I'm not sure if I believe them, they didn't sound very sure of themselves ....

Message 195 of 332 (3,597 Views)
Rank 3: Occasional Poster
belalmiah
Posts: 49
Registered: ‎23-05-2010

Re: Got mine but what next, doesn't connect to VF

Received my iPhone 4S 7.50am this morning,

Activated micro sim within 2 mins. All good. :smileyvery-happy:

Message 199 of 332 (3,564 Views)
Rank 32: Scholar I
kids
Posts: 2,433
Registered: ‎09-05-2010

Re: Got mine but what next, doesn't connect to VF


softap wrote:

Called VF several times (average 30 minutes wait each time).... after much "please hold, I need to check something" etc, finally they say  my phone is registered but their network is so busy that it will be up to 24 hours before the SIM is recognised. Somehow I'm not sure if I believe them, they didn't sound very sure of themselves ....

 

 

Have you tried turning the phone off and back on.

 

This refreshes the network connection


 

Message 201 of 332 (3,482 Views)
Rank 3: Occasional Poster
derek80
Posts: 43
Registered: ‎13-10-2011

Re: Got mine but what next, doesn't connect to VF

How come a mod will reply to some threads but not others, any info would be great, still No Service

Message 203 of 332 (3,466 Views)
Rank 3: Occasional Poster
derek80
Posts: 43
Registered: ‎13-10-2011

Re: Got mine but what next, doesn't connect to VF

Any ideas anyone

Message 219 of 332 (3,385 Views)
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rjames
Posts: 6
Registered: ‎13-10-2011

Re: Got mine but what next, doesn't connect to VF

Same boat STILL, my phone was recieved at noon and its now 9pm and still my sim does not work. I have no clue of my number so cannot setup my online account.

 

After waiting 40mins to CS earlier and requesting a call back i never recieved. I messaged Vodafone on twitter again never replied to.

 

As a business customer this really is not the way to give me the confidence to move the rest of our phones across to the network. 

 

 

Message 220 of 332 (3,372 Views)
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derek80
Posts: 43
Registered: ‎13-10-2011

Re: Got mine but what next, doesn't connect to VF

Surely the phone should just work out of the box, no info on saying ring them to activate or to wait for that matter.

My o2 iPhone worked straight away
Message 223 of 332 (3,238 Views)
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chris-efc
Posts: 12
Registered: ‎13-10-2011

Re: Got mine but what next, doesn't connect to VF

same here- this aint funny will someone help:smileysad:

Message 244 of 332 (3,269 Views)
Rank 7: Helper I
mitchja
Posts: 105
Registered: ‎09-09-2011

Re: Got mine but what next, doesn't connect to VF

[ Edited ]

Keep switching your iPhone off and then back on (do a full system shutdown i.e. press and hold the top button until the 'slide to power off' message shows up) then switch back on.

 

This needs to be done to re-initialise the SIM card so it will authenticate on the Vodafone network.

Message 253 of 332 (3,223 Views)
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newmansamuel
Posts: 15
Registered: ‎12-10-2011

Re: Got mine but what next, doesn't connect to VF

the packing note in the the parcel hax the instructions written on it, plain simple
Message 254 of 332 (3,222 Views)
Rank 6: Frequent Poster
Agent7
Posts: 135
Registered: ‎18-11-2009

Re: Got mine but what next, doesn't connect to VF

The guy in the VF store activated my microsim, I did 2 soft resets and turned my phone on and off a few times but still no service after a few hours, I then tok my sim out and put it back in then low and behold it worked and Igot service, try this peeps and see if it works for you obviously ensure that your microsim is activated first with VF.

iPhone 4S
32 GB Black
IOS5
Message 255 of 332 (3,201 Views)
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walker26
Posts: 16
Registered: ‎28-02-2011

Re: Got mine but what next, doesn't connect to VF

 


rjames wrote:

Same boat STILL, my phone was recieved at noon and its now 9pm and still my sim does not work. I have no clue of my number so cannot setup my online account.

 

After waiting 40mins to CS earlier and requesting a call back i never recieved. I messaged Vodafone on twitter again never replied to.

 

As a business customer this really is not the way to give me the confidence to move the rest of our phones across to the network. 

 

Your phone number is printed on the barcode sticker on the pack that your new micro sim came in.

 

 




Message 265 of 332 (3,276 Views)
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derek80
Posts: 43
Registered: ‎13-10-2011

Re: Got mine but what next, doesn't connect to VF

well phoned vodafone this morning and they have no reference on the system about my account, he did see the order but couldnt do anything as an account had not been created, so he advised me to go to a store.

Message 286 of 332 (3,153 Views)
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dhobbs
Posts: 10
Registered: ‎15-10-2011

Re: Got mine but what next, doesn't connect to VF

[ Edited ]

I'm at 13+hours with 'no service' (spoke to CS yesterday who said they would sort it) - as a new customer I'm starting to worry about my move from O2...

 

anyone else in the same boat?

Message 287 of 332 (3,146 Views)
Rank 3: Occasional Poster
derek80
Posts: 43
Registered: ‎13-10-2011

Re: Got mine but what next, doesn't connect to VF

Yes I still have my O2 contract running on my iPhone 3gs as it doesn't run out until december.
Setup with vodafone and a day later still no service, just rang them again on another number after my post above and he said to wait a further 24hrs.

I said about people getting them and them working straight away and he just said that there is a lot of new sim activations to go through.

Surely it should be activated when they send it out so it works when we receive them.

Never had this problem with O2

Message 289 of 332 (3,135 Views)
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dhobbs
Posts: 10
Registered: ‎15-10-2011

Re: Got mine but what next, doesn't connect to VF

horible to say - but glad others are in the same situation.

 

I'm witing for a call back and will let you know what's suggested...

 

are we still paying line rental for this?

Message 292 of 332 (3,125 Views)
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dhobbs
Posts: 10
Registered: ‎15-10-2011

Re: Got mine but what next, doesn't connect to VF

had call back - spoke to a nice chap!

 

CS error - sounded like the SIM number was keyed in wrong (I'm prepared to accept it could be my fault ... if I'm being generous)

 

should be ready in 20 minutes....

 

I guess with the number of calls these things will happen!

Message 297 of 332 (3,115 Views)
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rjames
Posts: 6
Registered: ‎13-10-2011

Re: Got mine but what next, doesn't connect to VF

Well finally mine activated about 15mins ago after a full reboot.
Message 309 of 332 (3,449 Views)
Rank 3: Occasional Poster
derek80
Posts: 43
Registered: ‎13-10-2011

Re: Got mine but what next, doesn't connect to VF

Well Im still waiting.

Message 310 of 332 (3,443 Views)
Rank 3: Occasional Poster
derek80
Posts: 43
Registered: ‎13-10-2011

Re: Got mine but what next, doesn't connect to VF

Been to the Vodafone store and they say that their is a problem with new customers sims, said to wait until monday but it could come on between now and then.

Doubt it, its obvious someone forgot to link the sims, numbers and phones and as they work mon-fri we have to wait till they are back at work.

 

What a right mess up,  what is the cooling off period to cancel my contract and return the phone.

Message 316 of 332 (3,417 Views)