I have been with Vodafone for the last 10 years,in the past 3 weeks I have been having issues with my phone losing charge in the space of an hour. I have called customer services on a daily basis for the last 3 weeks. I have been promised call backs, told that I cannot speak to a manager and been hung up several times. My warrenty runs out in a week I am wondering if this why Vodafone are stalling. I have asked for transcipts of my call recordings, these apparently cannot be provided, they also cannot provide me with the service provider of their ADR scheme (the guy I spoke to had no idea what I was on about). I am totally at a loss as to where I go from here to get this issue resolved and the thought of spending another 2 hours on the phone to some incompetent idiot who has no idea what I am talking about makes me want to shoot myself in the face. I was told to go to my local store and that they would replace the handset, which I did and was told that this wasnt possible and that the handset would have to be sent away to be looked at. I am now about 24 hours of wasted time in and still no resolution, any suggestions would be greatly appreciated
