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24-01-2015 07:58 PM
A month ago, 25th December, I cancelled my contract. The £297 owing is due to be taken out today, 25th Jan.
However I have just received a bill for £14.34.
My Vodafone sim card has not even been in my phone since November, I have obviously not used anything to make up this charge.
My monthly charge was £42 so it is not this, plus when the ETF was confirmed it was explained that everything was included except for anything I use between the confirmation and actual cancellation.
I also cannot pay the extra £14.34 on top of the ETF- my bank account only has enough for the ETF. So I also cannot pay any late fees if the extra £14.34 is taken before the ETF.
Vodafone please help me in 1. explaining and 2. rectifying this! It has already taken two more months than it should have to cancel my contract as I have had to wait 2 weeks between each email reply.
25-01-2015 11:06 AM
26-01-2015 03:13 PM
HI @libby251094
I’m sorry to hear of the problems you’re having.
Get in touch with our Live help team and they can look into this.
Thanks,
Sukhi
26-01-2015 08:07 PM
27-01-2015 12:34 PM
HI @libby251094
I think it's best my team take a closer look at what's going on, get in touch here.
Thanks,
Sukhi