Hello All, Similiar to everybody else on this thread, I have been having intermittent problems with calls going straight to voicemail. Again, no missed call on the phone, and no message to say there is even a voicemail. Only by checking voicemail have I discovered there is one....or several on many occasion going back days.
On top of the issues above, I have also had issues making calls...After dialling, the line sometimes goes silent for upto 30 secs (ish) before it rings, or, more often than not, will go dead.
I first reported the issue in February, and was told the mast was being worked on, then it started happening at work too. I rang back, and there was told that there was no work on the mast now. I did everything the representatives asked over several months, back and forth on the phone....checked DND, checked airplane, reset network, switched off cellular and 3G, switched phone off and on, hard reset, reinstalled the phone several times including fresh install..was also told there was no 3G in the area, yet I had 3G, with good signal..until eventually I took it to an apple store and got the phone swapped, and yes, everything is still the same. So again, having to ring and explain the whole string of problems again and again, having tried 3 sim cards, reset voicemail etc being told to do the same things again and again. I have tried to speak with senior manager, but I am being told 'just try this one more time, this will solve your problems'. I have now been asked to take the phone to a store where they can look at it and advise...but on arriving, all they could do was send it for repair, which is pointless, as I have already got a replacement from Apple. This is were I am at, very frustrated, very disappointed, and locked into a contract which is not delivering what is says on the tin. I would be grateful of any advise and help. Thanks
