Hello everyone,
We have a business account with three iPhones. They are iPhone 4s, 5 and 5s. All three devices show exactly the same issue.
In any location, if connected via GRPS or EDGE, no data can be transferred at all. No email, iMessage, not even a single character from a web site. 3G on all the devices work fine. 4G on the 5s works ok as well.
We have carried out network settings resets, reset all settings, tried in different locations from the Highlands of Scotland to London. The iPhone 5s has had remote sim resets/updates. It never works.
1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?
GPRS and EDGE data does not work anywhere.
2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the eForum, add it to your profile here.
GPRS and EDGE data does not work anywhere.
3) Does the issue occur if you try your SIM card in a different phone?
With the limited swapping we can do between iPhones... no, it doesn't make a difference.
4) What errors are seen or heard when the issue occurs?
No errors are displayed, other than data time-outs, i.e. Safari web site timing out, iMessages not being sent, etc.
5) Does this happen on 2G, 3G, 4G or all?
Only on 2G (GRPS) and EDGE data.
6) When did you first notice this issue?
Pretty much since we joined Vodafone, which was a few years ago!
7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?
Permanent.
Kind regards,
Mark Bain.
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