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28-03-2013 01:55 PM
I have just recieved my iPhone 5 upgrade and it says I have no service. Do I need to activate the sim?
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28-03-2013 02:16 PM
Hi there
The SIM cards are shipped in an inactive state for security reasons. You will need to activate your SIM card and can do this online through My Account. Just click on the Activate SIM card link.
Alternatively, you can use the link below:
https://www.vodafone.co.uk/vodafone-uk/forms/sim-activation/index.htm
PWIAC
28-03-2013 02:16 PM
Hi there
The SIM cards are shipped in an inactive state for security reasons. You will need to activate your SIM card and can do this online through My Account. Just click on the Activate SIM card link.
Alternatively, you can use the link below:
https://www.vodafone.co.uk/vodafone-uk/forms/sim-activation/index.htm
PWIAC
03-06-2013 03:57 PM - edited 03-06-2013 03:58 PM
03-06-2013 07:51 PM
21-11-2013 01:21 AM
21-11-2013 01:30 AM
Hi all
I have had service until around 2:30 today
since then nothing, no calls in out or SMS etc
I have an Iphone 5s that is completely updated
I have shut the handset down, removed sim etc to see if this helps and thus no joy as yet
really frustrating, tried calling 191 however close for the evening
sad times!
please help/advise
many thanks
21-11-2013 07:56 PM
Hi Nathyboy123,
I can see that you’re served by site 10506 for 2G and 3G.
As it looks like there could be an issue with the site, I’d like to take a closer look at it.
So we can do this, please contact the team with the details from here.
James
08-02-2014 04:02 PM
Hi People,
Newbie on this eforum and new to smart phones. I have an Apple iphone 4 - 3G, paying monthly and have had no service since December 2013!!!!!!!! Checked network status and informed that Vodafone are aware of a problem but no mention of what they are planning to do about the issue. I live in the South West and recognise the store/weather/floods might be affecting the service, but an explanation would have been nice. I also telephoned the 191 number to be told that there is a problem! Really!!!! As if I didn't know!! Needed this service (phone) due to flooding etc. I still have no service and it is 8th Feb 2014!!!!! Has anyone else had this problem for as long as I have and any tips of what I can do?
10-02-2014 04:31 PM
Hi
Please try the steps in our Network Troubleshooting thread.
If you are still experiencing the issue after completing these steps, post the template with your answers here and I'll have a member of the team get back to you ASAP.
Thanks
Wayne
06-04-2014 11:09 PM
Hi
For the past 24 hours my phone says 'searching'.
Have been turning it on and off, have removed sim card etc and still nothing.
I do not have another phone to use so getting a bit worried now.
Thanks
Amey