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Not receiving sms

todavis
2: Seeker
2: Seeker
Hi, I realised late after using the phone for almost 6 months that I am not receiving sms from certain numbers. We are in a world where no one sends text messages thanks to whatsapp & imessage but still there are few sms which comes from our non-contacts. Please advice if its to do with some setting that I am not receiving sms from certain numbers.
1 REPLY 1

Retired-Kay
Moderator (Retired)
Moderator (Retired)

Hi todavis, 

 

If you're receiving texts from most numbers, then there doesn't appear to be any restrictions on your account. 

 

We can't see the texts that you've been sent until they hit our servers. If they don't get that far, there is little we can do. 

 

We're happy to check if we can see any failures at a network level. Take a look here for how to get in touch.

 

Thanks, 

 

Kay