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Unlocking Iphone 5 - Unlock Form Error

lehu85
2: Seeker
2: Seeker

Hi all,

 

I'm trying to unlock my Iphone 5 via the unlock request form.

 

I've tried this way and I keep getting an automated email back saying 'my details didn't match what we have on system'.  All my details seem to be correct. 

 

I brought this phone via Vodafone so there should be no problems with the IMEI number.

 

I've tried calling vodafone but I just get directed to an automated response which states 'use the unlock request form'.

 

Feels like i'm going around in circles.  Any advice?

 

Thanks

1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion
Hi

Try using a different browser. It's worth ashot.

Try their online chat and or 191 from your phone.

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.