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16-07-2014 12:13 AM
16-07-2014 01:03 PM
Hi
Please try the steps in our Network Troubleshooting thread.
If you are still experiencing the issue having completed these steps, post the template with your answers here and I'll have a member of the team get back to you ASAP.
Thanks
Matt
Moderator
30-07-2014 05:47 PM
The issue surrounding the dropping from 3G to Edge does seem to have resolved itself, but I am still getting problems when I return to a network area from a no signal area.
Today I went to the local supermarket, which caused my signal to drop completely. Upon exiting the store the 2G signal returned but the data signal did not (see photo).
I have tried switching carriers to and from Vodafone as well as performing a wipe/restore from iTunes to no avail. The only solution is to switch the phone off and restart it. The phone is running iOS 7.1.2.
On a side note, which may/may not be related, but PUSH email does not seem to be sent to the phone all the time, I can get the mail manually, but it very rarely gets sent automatically. I have had text messages turn up over 30 minutes later than they were sent and sometimes in bunches.
Anyway here is the network template.
1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?
-- Anywhere where I lose complete signal and then regain it.
2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the eForum, add it to your profile here.
-- As per 1. I reside in RH11 9QQ. Local store today was in RH12 3YU
3) Does the issue occur if you try your SIM card in a different phone?
-- Dont have another phone that takes the sim. The sim was replaced about 2/3 weeks ago.
4) What errors are seen or heard when the issue occurs?
-- No data signal indicator (see attached photo) until the phone is restarted.
5) Does this happen on 2G, 3G, 4G or all?
-- All.
6) When did you first notice this issue?
-- 2 months ago. Called technical support a couple of times and they sent the new sim card out.
7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?
-- Can be recreated every time I loose signal.