14-09-2016 10:45 AM
Just spoken with vodafone online chat and I have been advised that my order will be with me by the 19th... ##~##
I ordered at 8.20am on Friday pre order day and was told that I would be with me on the 16th.
Thankfully they got my address right but the tracking number shows my last upgrade from 2 years ago. The online assistant did confirm my order at the iPhone7+ 128gb in jet black..
I'm so disappointed, my friend who is on EE got his device today. Why does vodafone always make a mess of things?
14-09-2016 10:52 AM
14-09-2016 10:59 AM
14-09-2016 11:15 AM
14-09-2016 11:23 AM
14-09-2016 12:13 PM
i ordered 8am Friday morning as soon as they opened,
The guy I spoke to comfirmed everything went through and stated I should recieve Friday / Saturday the following week, ( this Friday )
Iphone 7 Plus black
got 4 e-mails that night,
Still on stage 2
Your order has been accepted.
We've placed your order.
14-09-2016 01:10 PM
Just called 191 and asked to check my order, the lady had to call the warehouse and get me an update.
I've been told I will get it by Saturday evening at the latest, but it could arrive any time before then.
I asked, what if it doesn’t arrive as advised, the reply was "we will provide you compensation for the delay".
14-09-2016 02:03 PM
I had a chat with one of the "online advisors" and they said:
VF: I would like to tell you that your order is still in process. So, please do not worry, You will receive your phone on the promised date. I can see that the date is 16/Sep/2016.
Me: I heard there were delays so just wanted to confirm as I pre ordered it on the day Vodafone started taking pre orders and was promised I would get it on 16th
VF: Yes! there are delays from our manufacturers for I Phone 7 and 7 plus but as I can see that your order completion date on our system has been created and hence the order will get dispatched on the same day.
Let's see if I get mine on the 16th as promised by VF or not. I got my Galaxy S7 Edge on time (8th March as promised in pre order T&C) so pretty hopeful about getting my iPhone 7 day after tomorrow
14-09-2016 02:11 PM
yesterday on live chat I was told "I have got the detail and that your iPhone 7 will be delivered on 16-09-2106 you should recieve confirmation via text later today"
So today I have had no texts, call 191. "well you might get it friday or it could be in 3-4 weeks, we dont know."
Great customer service there!!!
Ordered online at 8am on friday.
Order status still on stage 2 on the online tracker, nothing confirmed since the orginial order email.
14-09-2016 02:14 PM - edited 14-09-2016 02:17 PM
At the very least I'm going want to have some notice of my phone arriving. There isn't someone sitting in the house 24/7 waiting for stuff to be delivered and I'm not going to trust a £800 package being returned to the depot or left with a neighbour so I'd have to take the day off work.
Ordered 7pm last Friday
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