14-09-2016 09:31 PM
Shouldn't all upgrade customers get their iPhones on Friday or within a week? I mean for example I have paid the early upgrade fee to end my existing contract and start a new one so it can't be that my phone gets delayed by a month or two because what would happen to the usage/bills for that period?
I think upgrade customers would be prioritized for Friday delivery
I think that it will be dependant on what phones Vodafone receive as to who gets what.
I remember in the last release, although the exact model escapes me at the moment, no stock of one model was delivered by release date.
Apple always prioritise stock to their own store and online sales first so if their is going to be a shortage then the Apple sales take priority.
14-09-2016 09:39 PM
Well most delays seem to be about the Plus model. I have ordered the normal one, although in Jet Black. I haven't got any email/notification regarding the 3-4 weeks delay so I guess mine was entered into the system just in time before stocks ran out.
The online tracker is just useless.
14-09-2016 09:58 PM
14-09-2016 10:02 PM
I just spoke to a lad from live chat as well:
14-09-2016 10:05 PM
14-09-2016 10:37 PM
14-09-2016 10:40 PM
14-09-2016 10:41 PM
I spoke to VF around 6pm today. When I expressed my worries about the delays, she put me on hold to check the status. She came back and said that my order was in the warehouse. I suggested that surely it should be being shipped tomorrow/Friday for a Friday delivery, and she said most likely. So I confirmed everything she said with her then she went back on herself saying that they'll most likely be shipped on release day and due to a weekend I'll be looking at a Tuesday delivery. Confusing??
The delivery date is the delivery date. Even though it sucks, its out of my hands. I'd just like some sort of confirmation so that I can make sure there's someone in to accept the delivery.
It sounds to me like everyone is being told something different and VF dont really know whats going on themselves. Each individual is just saying what they think the customer wants to hear. But TBF, eventhough it's considered bad CS, they must be stressed with all the phone calls of us! Maybe those in charge of the ordering process need to re-think things so that both us and the VF phone line teams don't get so stressed!
iPhone 7 128GB Black
Pre-ordered 6pm Friday 9th
Tracking status - stage 2
14-09-2016 10:55 PM
I placed my order on friday lunch time around 1pm ( added a second line ) over the phone for a 7 plus black in 32GB.
I received all the emails within 10 mins of coming off the phone call.
Stuck on stage 2 , confirming they had received the order.
When i spoke to the lady at the time last week she confirmed it would be a release day delivery , i called CS earlier today to confirm and the guy told me that i had ordered before the phone went into backorder so will be receiving either the friday or saturday at the latest for sure.
14-09-2016 11:00 PM
15-09-2016 07:33 AM
I pre ordered Friday morning (received a text confirming the model I ordered), no email confirmation by Momday. Called again and the girl that took my order originally on Friday left my order in 'Pending' status.
Guy I spoke to on Monday completed my order and I received email confirmation soon after. In the order tracker my order is still at stage 1 this morning. Should I be worried? Surely it should be at stage 2 by now.
Both members of staff on Friday and Monday confirmed I would "definitely" receive my phone on release day when I asked them the specific question about whether I would receive on the 16th. I am not so sure now?
be nice for Vodafone to give people firm information on when people will receive shipping details. If it is after say 9pm or 10pm on Thursday then so be it, people just need to know when to expect the information.
15-09-2016 08:11 AM - edited 15-09-2016 08:31 AM
You all are very lucky. I too upgraded to Iphone 7 plus 32 gb on Friday at around 08:30. Got the text
This is to confirm your Vodafone order has been placed for delivery on Monday 12/09 Between 8:00 and 18:00 to House Name **** House Number , Postcode *******. Please ensure someone is available to sign for receipt. You will receive a shipment confirmation message in due course. Thank you.
However after numerous calls blah blah blah got told I will recieve my confirmation in due course. Was then told on Tuesday by a gentlemen I will recieve confirmation and tracking ref in 24 hours. Recieved a call from VF yestreday advising me that there was a error with my order and they need to reorder?????? This done I asked if I would still get my phone on Friday and he confirmed YES. Have now recieved new text stating as above. Again still no confirmation and tracking ref. Very bad communication. Sooooo ....looking forwrad to Friday then :-(
15-09-2016 08:28 AM
15-09-2016 08:39 AM
Still at Stage 2 here, though as already mentioned, I've been told it will be weeks before they get new stock of the Jet Black 128GB Plus.
On an explanatory note, the Jet Black iPhones apparently take a lot longer to manufacture due to the shiny black finish to the aluminium. That's why there are specific shortages of that model across the board.
I ordered a Jet Black 128GB fro my nephew direct from Apple and it is showing a being available for collection tomorrow.
Although as I can't be bothered to deal with the release day crowds at Apple stores it will be next week sometime when I collect it.
15-09-2016 08:39 AM
Stage 2 still here (iPhone 7+ 128GB black, ordered Fri 6pm)
I'm more concerned now that I'm not going to be notified and my wife will end up going out tomorrow and missing the delivery. Then have to go through the whole redelivery attempt nightmare I specifically want to avoid.
15-09-2016 09:07 AM - edited 15-09-2016 09:32 AM
I placed my order on Friday 9th, 8:10am.
EDIT: Should also say this was for a IPhone 7 Plus 128GB Silver.
Just phoned CS, and was told despatching will begin tomorrow, so it will be a few days after that for delivery.......
So much for launch day phone!
15-09-2016 09:24 AM
As this strand is getting quite long, I'll summarize what's happened for me thus far:
Ordered iphone 7 jet black 128gb at 9am on Friday
Received text and email confirmation very soon after on Friday
Noticed that the email confirming order contained my old phone (iphone 6 plus) and my previous address
Checked tracker status and was on Stage 2 (still Friday)
Spoke to loads of different Vodafone CS people, all had different stories re wrong address, given assurances the correct phone will be delivered on Friday
Spoke to helpful UK-based CS person yesterday (Weds) to again check on status. Was again given an assurance the phone would be delivered on Friday (tomorrow). Was told to expect a delivery confirmation text from DPD today (Thurs) or as late as Friday morning for delivery on Friday.
Was told there were no long delays on regular iphone 7 models but there are substantial delays (3-6 weeks) on 7 Plus models. She double-checked for me.
Checked tracker just now and status still stuck on Stage 2.
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