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Rank 1: Guest
Posts: 10
Registered: ‎10-10-2014

Re: Post your iPhone 7 preorders updates here.

*Ordered 7 plus 32gb Black on Friday morning 10am*

Just spoken to customer services. Informed that Tuesday is he earliest ANY orders will be sent. They never deliver on a Monday anyway.

Have been told that I will get my order on Tuesday.
Message 101 of 5,233 (11,514 Views)
Rank 3: Occasional Poster
Posts: 46
Registered: ‎14-09-2016

Re: Post your iPhone 7 preorders updates here.

This is ridiculous. I'm now being told I should get my 128gb Plus (Jet black) tomorrow. 100%!!!!

 

3 calls, over 3 days, 3 different responses. 

 

Oh and the VF tracker is still on stage 2...and laughing at me.

Message 102 of 5,233 (12,088 Views)
Rank 6: Frequent Poster
Posts: 287
Registered: ‎10-10-2011

Re: Post your iPhone 7 preorders updates here.

[ Edited ]

iPhone 7 Jet Black 128gb

 

Also told it will be definately be delivered tomnorrow (Friday)  100%

 

Still stuck on Stage 2

Message 103 of 5,233 (12,075 Views)
Rank 4: Established Poster
Posts: 73
Registered: ‎25-03-2013

Re: Post your iPhone 7 preorders updates here.

Gotta love the consistency of it! So basically our orders may turn up at some point - but nobody has any idea when.

 

So what service are we getting for the hundreds of pounds we each are sending them here?

Message 104 of 5,233 (12,040 Views)
Rank 5: Regular Poster
Posts: 99
Registered: ‎12-09-2016

Re: Post your iPhone 7 preorders updates here.

I've just now been told to expect delivery tomorrow.

I'm giving up calling to try and get information as I get completely different information each time I try to get clarification.

It arrives when it arrives I guess.
Message 105 of 5,233 (12,027 Views)
Rank 3: Occasional Poster
Posts: 46
Registered: ‎14-09-2016

Re: Post your iPhone 7 preorders updates here.

We literally have no idea what is going on! 

 

*Currently staring out of the window, looking for a DPD van*

Message 106 of 5,233 (12,026 Views)
Rank 6: Frequent Poster
Posts: 287
Registered: ‎10-10-2011

Re: Post your iPhone 7 preorders updates here.

I've been looking round the web and every other provider here in the UK and abroad ( so: EE, O2, BT, Verizon, AT&T, Wind, Alctel etc etc) AND Apple themselves are giving all preorder customers updates on their orders including specific delivery dates where their phone will not be delivered tomorrow.

 

Except Vodafone.  They are not giving anyone any information other than 'all iphone 7 preorders will definately be delivered tomorrow' and 'there are long delays on some iphone 7 Plus models'.  No tracker status updates.  No text updates.  No email updates.

 

 

Message 107 of 5,233 (12,006 Views)
Rank 1: Guest
Posts: 1
Registered: ‎15-09-2016

Re: Post your iPhone 7 preorders updates here.

This is the silly reply I just had:

 

Ramya
 at 10:16, Sep 15:
Valerio, on 16th Sept the handset is releasing in US, not in uk
 
Ramya
 at 10:17, Sep 15:
As they have not provided the date, as soon as we get the update we willo
 
 
Translation: they don't have a clue. And when they says "We are checking the order" actually are making a cup of tea. 

I guess news will be available tomorrow and not before
Message 108 of 5,233 (11,976 Views)
Rank 5: Regular Poster
Posts: 99
Registered: ‎12-09-2016

Re: Post your iPhone 7 preorders updates here.

lol at 'making a cup of tea'.
Message 109 of 5,233 (11,958 Views)
Rank 2: First Poster
Posts: 22
Registered: ‎14-09-2016

Re: Post your iPhone 7 preorders updates here.

Just off the phone to CS - they saw the order was placed at 7:56am on the 9th so said I would have been one of the first.

They also said they had been informed of delays with all Jet Black pluses - although they weren't sure if that meant that they would have a "limited supply" or none at all.
Message 110 of 5,233 (11,946 Views)
Rank 6: Frequent Poster
Posts: 287
Registered: ‎10-10-2011

Re: Post your iPhone 7 preorders updates here.

Just looking back over all of the emails and texts I've had from Vodafone re my preorder and have noticed something that I hadn't before...

 

One of the texts that I received on Friday after ordering (I received 4 confirmation texts in total on Friday and 4 emails) says:

 

"We'll deliver order number xxxxxxx to (my address).  If it's a device DPD will be in touch soon.  You'll get a separate confirmation if your item hasn't launched yet or is out of stock"

 

So, no separate confirmation = delivery on Friday!

Message 111 of 5,233 (11,916 Views)
Rank 3: Occasional Poster
Posts: 52
Registered: ‎09-09-2016

Re: Post your iPhone 7 preorders updates here.

Why do we do this to ourselves every time with Vodafone?

 

Also stuck on stage 2

Iphone 7plus 128gb Rose Gold ordered in store 9.20am on Friday

 

It's sad but I've given up believing anything they have to say... last two phones were promised on release day (also early pre-orders) and never arrived until the following week Smiley Sad What does it take for them to give some indication to their customers? The cost of this contract is over £1500!!

 

 

After 16 years with vodafone.. I think I'm out!!! and will untilise my cancellation period if it doesn't come as promised tomorrow, you've taken my money and failed me AGAIN

Message 112 of 5,233 (11,893 Views)
Rank 2: First Poster
Posts: 33
Registered: ‎01-10-2013

Re: Post your iPhone 7 preorders updates here.

ordered Friday at 8am after staying up from a night shift

 

Iphone 7 plus 32gb Black

 

Payment took for £64

 

Promised delivery on release date by agent on the phone.

 

Just spoke to libe chat and basically 3-4 weeks delivery or as soon as stock comes in, I asked her to check the time my order was placed on the system

 

15:15

 

so calling at 08:00 was a waste of time, all those pre-orders online from new and upgrade customers will be sorted first.

 

I am fuming Vodaphone is a joke.

 

 

Message 113 of 5,233 (11,838 Views)
Rank 6: Frequent Poster
Posts: 287
Registered: ‎10-10-2011

Re: Post your iPhone 7 preorders updates here.

@slevuk

 

Did you get any text or email confirmations?  When did they come?

Message 114 of 5,233 (11,824 Views)
Rank 5: Regular Poster
Posts: 99
Registered: ‎12-09-2016

Re: Post your iPhone 7 preorders updates here.

Is that confirmed? Online and upgrade orders are processed first? The website wasn't working when I tried online so I went through online chat.
Message 115 of 5,233 (11,816 Views)
Rank 1: Guest
Posts: 3
Registered: ‎15-09-2016

Re: Post your iPhone 7 preorders updates here.

If you download the DPD app and register, all parcels coming to your address will show (no tracking number required). 

 

Previously, the parcel has shown there before it's shown as dispatched with the retailer. 

 

Worth downloading and having a look. Smiley Happy

Message 116 of 5,233 (11,797 Views)
Rank 2: First Poster
Posts: 33
Registered: ‎01-10-2013

Re: Post your iPhone 7 preorders updates here.

No she did not confirm online orders come first but I would imagine all orders are done first come first served basis time wise.

 

My text and e-mail notifications cam through at 15:16 on the Friday even though I made the order at 08:00 when lines opened.

Message 117 of 5,233 (11,792 Views)
Rank 2: First Poster
Posts: 31
Registered: ‎20-10-2009

Re: Post your iPhone 7 preorders updates here.

As DPD are delivering. You usually get a confirmation of time and place on the morning of delivery along with your drivers name from DPD. That can be from 7am up to 9am.

The online Vodafone tracker is not live so it may not change till tomorrow either.

So I'd just wait like me for my 128gb jet Black 7

Message 118 of 5,233 (11,783 Views)
Rank 3: Occasional Poster
Posts: 57
Registered: ‎22-09-2015

Re: Post your iPhone 7 preorders updates here.

I have just spoke to an advisor on chat and he guaranteed that all orders would be delivered tomorrow and there was no delays.  He even gave me my tracking number for dpd. So sounds good for everyone. 

Message 119 of 5,233 (11,728 Views)
Rank 6: Frequent Poster
Posts: 287
Registered: ‎10-10-2011

Re: Post your iPhone 7 preorders updates here.

Downloaded DPD app.  I have no active deliveries :-(

Message 120 of 5,233 (11,651 Views)
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