20-12-2016 11:53 AM
I've been waiting since mid November for my iphone 7 plus 128gb gold, and my delivery date is saying 21-28 December. I've gone online and spoken to a sales rep there and she's saying that I should cancel my order and re-do the order and they will have my phone to me within 1-2 days. HOW ON EARTH IS THIS POSSIBLE? Has anyone else experienced this? I'm apprehensive to go ahead and do this as I feel she could be lying to me.
20-12-2016 12:50 PM
It was my understanding that once an order had been processed then if not cancelled within the first hour it then couldn't be cancelled until the phone had come into stock and delivered,then refused or sent back by the account holder !
I agree the advice to cancel and re start the order to get it in 1-2 days sounds barmy unless the original order is stuck somehow!
I always suggest to upgrade in a store if local and convenient as a person then usually walks out with phone in hand stock permitting and no delivery to wait in for.
20-12-2016 01:01 PM
I would leave things as they are. Allowing for the Christmas break, you will have the order within the next week.
If you check the online stock, you will see that the gold is on back order with 2 - 3 weeks delivery for the 32 and 128GB and 4 - 6 weeks for the 256GB. Alternative colours are also on back order.
20-12-2016 06:30 PM
21-12-2016 11:26 AM
To update everyone,
I went back on online chat before I left work yesterday and the guy on the online chat said that my phone was ready for collection!! Ecstatic, I went to the store, and the store said they didn't have my order and that the online chat person (Anant) had LIED TO ME. The lady in the store said that she's had multiple issues with customers coming in store saying that online chat people were causing them issues as they were telling customers very incorrect information.
The lady in-store said that there's no visibliity that when iPhone 7 plus 128GB are coming. They received a few 32gb, but the waiting list is mostly for 128gb customers.
So disappointed, I can't believe that in 2016 customer service reps are lying to customers.
21-12-2016 11:31 AM
28-12-2016 07:06 PM
I have just come off the phone with Vodafone and I had a similar response from them. They told me to cancel my order and go into another Vodafone branch and resubmit my order. I agree with you this sounds ridiculous and i believe its just a way for them to get rid of orders that have been on their system for too long because as soon as you resubmit your order its classed as a new order and the length of time you have already been waiting is completely forgotten.
i am on the verge of cancelling not just my order with Vodafone but my contract as well which is a shame after being with Vodafone for over 20 years but i am fed up with their inability to get my phone for me especially after one of my friends ordered this phone from Apple last week and collected it today.
Good luck but i do not hold out much hope for you or me getting our phones which we have already paid for from Vodafone any time in the near future.
31-12-2016 04:05 PM
31-12-2016 05:36 PM
I wouldn't hold your breath .....
I've been a business customer for 10 years and the customer service is now so bad at Vodafone that I'm going to leave. I advise you all to walk whilst you can.
I went to renew our business contracts for new iPhone 7's, 7 pluses and iPads and was told 5 to 7 days delivery (as of 12 Dec). 7 days passed, no delivery. Contacted them, spent 31/2 hours being passed from pillar to post to find that my original order had been cancelled with a new incorrect order put in its place with items now out of stock with no known delivery date. Advisor told me up to 2 weeks but had no idea when stock was due to arrive ..... so how could they say up to two weeks. Spent several more hours on the phone plus online chat (no one has clue ....), escalated it to a manger for call back (within 72 hours) ..... never had a call back. Useless and clueless.
so ... take my advice cancel and go elsewhere. Vodafone have the worst customer service. It's not improved over the last 10 years to any noticeable degree so it's unlikely to anytime soon. Unfortunately there does appear to be a shortage of the higher specification iPhones but they shouldn't promise what they can't deliver and they should take the money without a confirm stock date
01-01-2017 01:36 PM
01-01-2017 06:08 PM
..... not impressed with live chat ....... advisors are no better off than telephone advisors. The ones I have spoken to have been unable to access account info and have no more ability to resolve problems than phone advisors (which in my experience is just about zero). You still can't get to speak to a manager to escalate an issue and you still get excuses or told to call a particular number that you've already called. From what I can deduce from my live chat they are often not even Vodafone people but a third party acting on behalf of Vodafone ...... more outsourced and out of touch customer service. Loads of apologies but little or no action ...... if you want 'More Power to You' ..... you'd be better off elsewhere.
02-01-2017 10:01 AM
02-01-2017 10:56 PM
Is this a jke I ordered my 7 plus on the 29 October was told at the time of the order that it would arrive by 30th Nov, was then tole to expect it 14th -21st Dec it didnt arrive and was then told ot would be here before Christmas. I am still wating. The tracking system still says expect it by 14th - 21st Dec. I have been with Vidafone for 12 years! This is an appalling way to treat loyal customers
03-01-2017 09:00 PM
03-01-2017 10:21 PM
© 2017 Vodafone Limited. Registered office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN.
Registered in England No 1471587.