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Rank 1: Guest
Posts: 18
Registered: ‎20-05-2012

no voicemail notifications IOS 10 iPhone 7 plus

since updating to ios 10 I am not getting any voicemail notifications at all. 

 

anyone else getting this and know of a fix?

 

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Registered: ‎10-05-2016

Re: no voicemail notifications IOS 10 iPhone 7 plus

Hi @Thaigreencurry

 

Are you still experiencing this problem?

 

Please try restarting the device and checking your voicemail settings are correct. 

 

Louise

Message 2 of 28 (13,872 Views)
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Registered: ‎08-11-2016

Re: no voicemail notifications IOS 10 iPhone 7 plus

I have the same issue. It works on every network except Vodafone and I spoke to customer service and the smart tech desk blames it on the iPhone 7. Not true , works on every network except Vodafone and they need to fit it. OS 10.1.1 has a problem on Vodafone!!!

Will someone at Vodafone please get their act together and fix this!!!
Message 3 of 28 (13,556 Views)
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Registered: ‎20-05-2012

Re: no voicemail notifications IOS 10 iPhone 7 plus

I am still getting this problem. I have called Apple Support and they have suggested resetting all settings, which I have done and it didn't fix it.

 

Called Vodafone and they have switched off voicemail and back on again and this hasnt fixed it either.

 

The only way I get notification is if I change the voicemail settings to send a text. Other than that, if I change it back to the usual red dot alert , it just does not work.

 

Im using iPhone 7 plus with most current iOS .

 

 

Message 4 of 28 (13,504 Views)
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Registered: ‎08-11-2016

Re: no voicemail notifications IOS 10 iPhone 7 plus

It is only a problem in Vodafone and all other networks work fine and Vodafone refuses to acknowledge this or fix it. It has nothing to do with the iPhone or apple, it's a vodafone issue.
Message 5 of 28 (13,500 Views)
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Posts: 12
Registered: ‎18-07-2010

Re: no voicemail notifications IOS 10 iPhone 7 plus

I'm having the same issue since upgrading to iOS10. Had to resort to Voicemail notifications by Text while Vodafone sorts this issue out.

Message 6 of 28 (13,410 Views)
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Registered: ‎10-05-2016

Re: no voicemail notifications IOS 10 iPhone 7 plus

Hi @Robert1988

 

Please speak with a member of our Live Chat team on this link here so we can look into this issue for you.

 

Nathan

Message 7 of 28 (13,260 Views)
Rank 6: Frequent Poster
Posts: 303
Registered: ‎18-06-2010

Re: no voicemail notifications IOS 10 iPhone 7 plus

I'm in the same boat too. No voicemail notifications on my 7 Plus. Very annoying. 

Message 8 of 28 (13,081 Views)
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Registered: ‎09-11-2016

Re: no voicemail notifications IOS 10 iPhone 7 plus

Hi @garethr

 

As my colleague mentioned, if you get in touch with our Live Chat team, they'll be able to look into this for you.

Message 9 of 28 (12,968 Views)
Rank 6: Frequent Poster
Posts: 303
Registered: ‎18-06-2010

Re: no voicemail notifications IOS 10 iPhone 7 plus

All very well, but has anyone here actually had the issue resolved by Live Chat before I waste my time with them?

Message 10 of 28 (12,954 Views)
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Registered: ‎08-11-2016

Re: no voicemail notifications IOS 10 iPhone 7 plus

Vodafone will only waste your time!!! Worst network in the world and they should be fined by the regulators. The only network in Uk where voicemail notification does not work
Message 11 of 28 (12,952 Views)
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Registered: ‎29-09-2015

Re: no voicemail notifications IOS 10 iPhone 7 plus

[ Edited ]

@garethr

 

They sure will Gareth, the Live Chat team can look into most account issues.

 

Message 12 of 28 (12,877 Views)
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Registered: ‎19-11-2016

Re: no voicemail notifications IOS 10 iPhone 7 plus

I'm having the same problem too iPhone 7 plus latest iOS is there a solution yet???
Message 13 of 28 (12,705 Views)
Rank 4: Established Poster
Posts: 69
Registered: ‎18-04-2014

Re: no voicemail notifications IOS 10 iPhone 7 plus

Torches are out again Vodafone; Give us some insight other than live chat passing of the buck.

 

We're all ears......

Message 14 of 28 (12,514 Views)
Rank 6: Frequent Poster
Posts: 303
Registered: ‎18-06-2010

Re: no voicemail notifications IOS 10 iPhone 7 plus


Carly wrote:

@garethr

 

They sure will Gareth, the Live Chat team can look into most account issues.

 


I'm sure they can look into most account issues. Doesn't mean they are able or have the necessary knowledge to fix anything though - especially a scenario like this which is likely to be well outside the range of their canned responses.

 

Before I waste my time with them, I'd simply like a straightforward answer please: Is there a solution to this problem?

 

(hint: it isn't account related/specific given the number of other people with issues and it only started with my iPhone 7 Plus - my 6S Plus was working fine. There have been no account changes, and changing the notification preference makes no difference.)

Message 15 of 28 (12,507 Views)
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Registered: ‎08-11-2016

Re: no voicemail notifications IOS 10 iPhone 7 plus

Sorry, but they have no solution and just waste our time. The only network in UK that has this problem.
Message 16 of 28 (12,506 Views)
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Registered: ‎11-11-2016

Re: no voicemail notifications IOS 10 iPhone 7 plus

@Williamkenyon @Alltaken @garethr @msadhwani We're currently looking into the issue and will update the thread once we receive any further information.

Message 17 of 28 (12,276 Views)
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Registered: ‎28-11-2016

Re: no voicemail notifications IOS 10 iPhone 7 plus

[ Edited ]
  1. @Natasha Has there been any progress made on this?  I am also seeing the same issue. Vodafone telling me my only optiopn is to use text notifications, which I dont find acceptable.

 

 

Message 18 of 28 (11,855 Views)
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Registered: ‎30-04-2015

Re: no voicemail notifications IOS 10 iPhone 7 plus

@KMEC

 

Unfortunately we don't have any further information at the moment. 

 

As Natasha advised, as soon as we do receive more information we'll post the update this thread. 

 

 

Message 19 of 28 (11,740 Views)
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Posts: 18
Registered: ‎20-05-2012

Re: no voicemail notifications IOS 10 iPhone 7 plus

I have a senior support ticket with Apple who are investigating. 

 

Still no fix 

Message 20 of 28 (11,497 Views)
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