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4G Mobile Hotspot R228t

I have recently bought a Samsung Galaxy A55, the mobile router will not allow any downloads from the Google play store. If I connect to another WiFi network(not vodaphone) it works fine.I see this appears to be a problem going back year's, is there a...

Secure Net Blocking Network Printers and NAS Devices

Needing some advice about Secure Net for Broadband users. I finds this very annoying because it’s great it blocks malicious sites and malware but why does it block network printers and network attached storage device’s very annoying. And what can don...

Unblocking a False Positive

Hi @Janey and team!Could you please review voyagerguru.com. We've been informed by user in the UK that our website is being blocked for them, and we were able to confirm through https://www.blocked.org.uk/ that we have 1 block with Vodafone. We filed...

New Vodafone contract

My old contract was also with Vodafone but somehow something went wrong so I had to sign a completely new contract today. Now I just got an email about how I could set up my internet. But I'm getting a new router, unfortunately. Can I still easily se...

Unable to switch 2.4ghz frequency off also unable to change security type from WPA3

Hi,I have recently been set up with the ultra hub vodafone wifi, however I'm currently having issues connecting one device as it doesn't support WPA3. If i connect my phone to the wifi then hotspot it does connect using wpa2 personal. My issue is tha...

Some wired devices won't connect to Pro 2

Have a strange issue with the new Pro 2 router. I have some wired devices which only seem to partly work.My Philips Hue bridge, and my Hue bridge; the Ethernet lights are illuminated, but the 'connection' light isn't. It's like they are blocked from ...

New connection dropping and slow speed

Hi, I had full fibre 910 installed via CityFibre/Vodafone last Thursday, so far my experience hasn't been great.I noticed over the weekend that the connection was dropping regularly, at one point on Sunday the ONT box would lose service about every 2...

Ethernet instability

New to Vodafone with FullFibre 74 activated last Thursday. Everything WiFi works really well. Our YouView setup box requires Ethernet. Worked ok for a day, but then the connection started to switch itself off at times and then switch back on after ...

Mis-selling Secure Net

Hi,I'm a bit confused how Vodafone haven't been pulled up on the Consumer Rights Act for sneaking in a Secure Net subscription with their mobile plans.It's totally unclear from the upgrade process that an additional subscription is being taken on - i...

False positives on blocking

I'm getting a ridiculous number of false positives, mainly on sportswear retail sites. I will run out of whitelist slots soon. Is there an easy way to get these reviewed and corrected?