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Android

Android phone wont let me set up phone again

2: Seeker

'Google Play Services Has stopped' message continually pops up on my android after I have fatory reset the phone and wont let me continue past entering my name due to this message.I have factory reset,reboosted the phone about eight times but that message still pops up and thus can not get past entering my name to start up the phone again.What do I do??

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12 REPLIES 12
17: Community Champion

Hi @Loulou2205

 

Try going into your applications and scrolling down to Google Play, storage, clear data, clear cache. 

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17: Community Champion

What's the make and model @Loulou2205  of the phone ?

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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17: Community Champion

I'd normally start with clearing Google Play Service's cache and data, but I'd also expect this to have happened in the reset process.   Can we just check at what stage the problem is occuring?  Is it at initial login (ie when you're trying to add your Google account?) or later?

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2: Seeker

Its at the stage where I have either signed up to my wifi or data.I then choose if I want a password/pin- this is when the pop up is now continuously showing,it then lets me type a name for the phone to personalise apps so on so forth but once I try move on to the next stage of setting up, it doesnt let me. It then just stays on the stage where I can type my name with the pop either saying 'messages have stopped' or the main occuring pop up message is 'google play has stopped working.' This message gives two options,either try again or stop google play no matter which one I try, I still can not proceed.

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2: Seeker

The make is 'IMO Q2 plus'smartphone android.

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17: Community Champion

Hi @Loulou2205 

 

This will  be your phone from the website:  https://www.vodafone.co.uk/mobile/phones/pay-as-you-go/imo/q2-plus

 

As you are having problems setting up the phone again and it is difficult to see what has happened, I would suggest you take the phone into a Vodafone Store where the store staff will be able to access your phone and help.  The repairs process is here: How do I book a device in for repair?

 

You have a 24 month warranty on the phone, and this should be something the store will take into account.  further info here:  Warranty

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2: Seeker

Unfortunately, I have already factory reset the phone. I now am facing the problem of not being able to continue the start up process as a pop up saying 'google play has stopped working' is preventing me to do so.Thus, I am unable to access my phone .Oddly enough, I am stillable to recieve calls,even though I have not finished the start up process but the normal call set up does not show and I am unable to end the call it would have to be from the other end.

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17: Community Champion

Its probable that Vodafone would need to send the phone away to be firmware flashed.

 

Take time and date stamped pictures of the phone to show its aesthetic condition and one of it turned On @Loulou2205 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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17: Community Champion

@BandOfBrothers, @AnnS Looking at the spec, this has a removable battery and I'm wondering whether the old battery-pull trick would be worth a try?   It's a long time since this was a recommended procedure and I can't remember whether you do it with the phone on or off.   Would it clear more than the reset does?  It sounds as though there's something hanging around in the cache that's blocking the full setup process and it's a question of how to clear that.   Would the system cache be accessible at this stage?   Have we suggested that already?

@Loulou2205Don't do anything until we have some answers to this.

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17: Community Champion

Good point there @hrym 

 

With all new phones being made sealed with a non removable battery just didn't think about the good old battery pull.  This was something I often did when I had an old Nokia that was constantly freezing, a battery pull with the phone turned on did the trick until the new freeze.

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17: Community Champion

@Loulou2205What this involves is, with the phone turned on, taking the battery out.  When you put it back, the phone should be off and you then start as normal (as far as I remember).    Hang on to see if there's further advice.

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17: Community Champion

A further thought: you'd need to be a bit careful, as interrupting the power supply on a smartphone can wraek havoc with the operating system.  You need to make sure it's not at a stage where it's writing critical files - so it would need to be done when the device is idle.

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