cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Broken screen turned black. Can't access phone.

DonnaL
1: Seeker

I dropped my phone and my Galaxy S7 screen has turned black.  Debugging is not switched on.  Phone appears to be working.  Is there any other way I can recover my data?

1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion

What type of data are you wanting to recover ?

Contacts maybe in gmail if you use it or Google Contacts. 

Other info should be in Samsung Cloud if you used it. 

Some data maybe in your Sd card if you used one. 

Try hooking up the phone to see if your computer will see it as an external hard drive and move info that way. The only possible issue is when a Samsung is hooked up via a data cable their is a pop up message on the phones screen asking what type of connection you want. 

A Samsung service location or Samsung Experience Store or Samsung Service Centre location can possibly help too. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.