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Android

Call recording

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2: Seeker

Hi, how do I go about obtaining the recording of a phone conversation of a sale of a new phone on the upgrades line please? 

 

Thank you

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4 REPLIES 4
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17: Community Champion

You would need to speak with customer services on 191. 

However not all calls are recorded. 

Those that are recorded are typically retained for 60 days. 

Current Phone > Samsung Note 20 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

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17: Community Champion

Hi @Shaungriff

 

Do you have a problem with the upgrade?  If you give a brief explanation, it would give the forum Team something to go on.

 

You should have received an mail shortly after upgrading detailing everything agreed over the phone, if you do not agree with the terms, you have 30 days to cancel the upgrade.

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2: Seeker

Hi, yeah I had a bit of a problem regarding what I was told was included in the package. I have rang up and cancelled now unfortunately. Loved the phone (s9+)

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1: Seeker
Have had the same issue twice now, most recently this week. You agree a price on the phone after being told the call is recorded, then when you get your email of your new plan it has a different (higher) monthly contract fee and then Vodafone state that they miraculously cannot find the recording of your offer (big surprise, not!). So I too am leaving them after nearly 10 years of being a customer .
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