Welcome to Vodafone Community
I need help, please.
When i connect my HTC One M8 to my computer, i am unable to transfer music or pics from phone to my computer.
The files simply do not show. I've only noticed this since the Lollipop upgrade.
I cannot do anything using HTC Sync Manager as it keeps saying my phone is not connected.
Does anyone know why this is happening and what i can do to fix it?
Many thanks in advance,
It's possible that you need to update HTC Sync Manager. You might also have better luck simply connecting the phone as external storage (choose the "connect and browse files" option).
Another method is to install a file manager such as File Manager from Cheetah or ES File Manager. These can access devices on your local network (as long as you have a router) via wifi. You can then do all the work from the phone end.