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17-05-2015 01:53 AM
I have paid for worldtraveller but still can not use my phone. I have turned on roaming. The live chat is always unavaliable at Vodafone. Seriously unhappy.
Anybody help me?
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17-05-2015 09:26 AM
17-05-2015 06:21 AM
17-05-2015 06:39 AM
17-05-2015 06:43 AM
17-05-2015 09:26 AM
27-12-2018 02:28 PM
Had exactly the same problem a couple of weeks ago DESPITE ringing Vodafone well beforehand to check that my phone would work there. (On an earlier trip they'd said it would and it didn't.) Tried using the Chat facility after I got back to find out why but all I got was some twerp telling me repeatedly (a) that my phone did work there and (b) I should have rung them from the USA on the non-working phone to sort it out. Rapidly coming to the conclusion that they are either incompetent or untruthful. Neither conclusion reflects well on them.
27-12-2018 02:44 PM - edited 27-12-2018 09:55 PM
Hi @mjm6mjm6
Vodafone will have accessed your account and removed any roaming restrictions.
In order to roam in the US you will need a quad band phone, tri band used to work well and will still work in some parts of the US but not in all.
27-12-2018 02:48 PM
Thanks for that. Interesting! So you're saying that Vodafone simply can't say (as they did) that my phone will work UNLESS they ask some questions about it first? If that's so, the matter of their incompetence/dishonesty comes up again. It caused me great inconvenience and their response to my complaint has been non-existent. Time to look elswhere, perhaps.
27-12-2018 03:02 PM - edited 27-12-2018 09:47 PM
@mjm6mjm6 wrote:Thanks for that. Interesting! So you're saying that Vodafone simply can't say (as they did) that my phone will work UNLESS they ask some questions about it first? If that's so, the matter of their incompetence/dishonesty comes up again. It caused me great inconvenience and their response to my complaint has been non-existent. Time to look elswhere, perhaps.
No I didn't say that. Did you do your research before leaving for the US ?
All I have mentioned is you need a quad band phone for US use. Some phones are only tri band they will work in some parts of the US but with the network change in the US, you need a quad band phone for some states.
All Customer Services would have done would be to remove all roaming restrictions on the account. Unless you have a contract including global roaming plus, the roaming charge for pay monthly is expensive and Vodafone place a credit limit on the account and will restrict services when it has been reached. You may need to ask Vodafone your credit limit and ask if it can be increased is you are going to be away for a long time.
A suggestion will be to take a PAYG SIM card with credit, PAYG does not have the daily roam further charge and will be a lot cheaper than pay monthly
There is further information here. Global roaming
27-12-2018 03:20 PM
Thanks for that - much appreciated. Fact is that I did everything you suggest (except that I sought advice from Vodafone rather than trust my own - lack of - expertise. Foolishly I imagined they would know what they were talking about and could be trusted: wrong on at least one account). Still no go. And still no response from them to my complaint. 'Happy' does not describe my state.