Welcome to Vodafone Community
I pre-ordered the Huawei P30 Pro like a lot of people, I ordered mine over the phone on the 28th of March and then received the phone on the 5th of April as stated I would. My problem now lies in the fact I only have a couple of emails from Vodafone stating I ordered the phone as an early upgrade and nothing with the details of what phone I ordered and/or the promo details.
When trying to claim the Sonos speaker as I was told I would be entitled to receive, Huawei have come back to me this morning with a message saying insufficent details provided...
I sent a screen shot of the Vodafone email received showing the date, Vodafone header, my EDM number and then also provided the IMEI number in the box provided too...
Can someone tell me where I'm going wrong??? What exactly do I need to send them and is anyone else having this problem???
Thanks in advance...
I am in the same boat my claim was refused. I sent the same as you but its not enough
Went on live chat and they directed me to https://www.vodafone.co.uk/vodafone-uk/forms/proof-of-purchase/
I don't hold much hope of that showing the pre order date
Got my proof of purchase through just now. It confirms the order date, the imei and the model so shouldn't be an issue now.
Unfortunately my pre order confirmation only contained the order number and not what was ordered. The receipt that followed only showed the delivery date and not the date I ordered.
Hopefully will find out this is now acceptable in the coming day or two
Did you manage to claim your free gift @Krycek2019? Please continue to keep me updated and let me know how you get on.
I submitted my claim just now. I uploaded the pre-order email and the proof of purchase PDF.
It was validated within 2 minutes. Very quick! Will need to wait 30 days to get the speaker though