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Android

Connection intermittently drops when transferring files and charging on Pixel 3

4: Newbie

When charging my new Pixel 3 wirelessly it will intermittently stop charging from the Google Charger. Taking the phone off and putting it back will reconnect it. The same is happening via USB C and also when transferring data via USB C when midway through the process the phone will disconnect and reconnect to the PC.

I have tried a factory reset, checked for dirt in the port and followed various suggestions from the official Google Pixel forums with no success and think the phone may have a battery or power related fault. Who do I contact to get this sorted. I only have had the decice for around 3 weeks.

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1 REPLY 1
17: Community Champion

Have you tried another official data cord/ power brick too @slartster 

 

May I assume it hasn't been dropped.or had water damage.

 

my-vodafone-account/orders/returns.

 

How-do-I-book-a-device-in-for-repair.

 

A person has 30 days from ownership to have a faulty phone swapped.

 

Either pop into a Vodafone Highstreet Store or speak with customer service on 191 or Live Chat.

 

A.phone owned after 30 days will have to be repaired. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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