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Connection problems on Pocophone F1

Rozza21
2: Seeker
2: Seeker

hi,

I recently purchased a new phone - Pocophone F1. 

For the first few days I have had no problem but for some reason, since I have updated the phone, I can no longer access 3g or 4g bands. 

I have tired my sim in my old phone and it works fine .

Would anyone be able to tell me what the issue might be or how to fix it? 

Thanks 

3 REPLIES 3

AnnS
17: Community Champion
17: Community Champion

Hi @Rozza21 

 

The first thing to do is to take a look at your APN settings.  Please see here:  What should I do if I have little to no data connection?

 

Also look at the phone settings and make sure the network mode is selected.

Hi, 

I have tried steps 3 and got the attached message. 

Step 4 doesn't get any response (I have tried twice now). 

TJ
Community Manager (Retired)
Community Manager (Retired)

Thanks for the update @Rozza21, have you tried texting WEB to 40127 free from your Vodafone mobile? This should automatically update your APN settings, then you'll just need to save them.

Give this a try and let me know how you get on, if you're still having trouble; I'll be happy to help you further 👍