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Android

Draw your pattern

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8: Helper

Tried to sell my phone on CEX.ltd, long story, no good, so have had it returned, and now when I turn it on and swipe up a 3x3 row of dits appear and it says 'Draw your pattern' well I don't know what 'pattern' everyone I do is wrong, any idea's????

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3 REPLIES 3
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17: Community Champion

Hi @widgetwilk39

 

It would appear CEX may have sold your phone and had it returned.  The problem will be the person they sold it to put a protect pattern on the phone to prevent unauthorised access and this should have been removed brefore returning the device to you.

 

If you still have the phone on your Google account, and go to find my phone, you should be able to click on erase my phone, this will clear the pattern and anything else on the phone.  The other alternative will be trying to a hard reset. Information from the internet for performing a hard reset.

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8: Helper

Thanks, no they did not sell it, am having a to-do with them now about it,

am off out soon so will try the Google bit later, can't hand reset it as can't get past the 'pattern'

will let you know what happends later, thanks again

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8: Helper

Got no help from CEX Ltd, but a 'young' man I know did it, he said he rebooted it and reformated it, think that's what he said, but it is back to how I want it,

thanks for listerning and repling to me.

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