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Android

Galaxy S10 - WiFi Calling/RCS?

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4: Newbie

Hi,

 

Got my S10 today and I can't find the Wi-Fi Calling option in the phone app settings menu. Also, when you try to enable Advanced Chat Features (RCS) in Google Messages it fails with an error along the lines of 'Excuse the wait...'

 

This all worked fine on my S8, so I'm guessing it's just due to the S10 being so new Vodafone haven't either enabled in the software, or updated the network RCS profiles to support the S10/S10+ yet? Support in India didn't have a clue about how to fix it...

 

Any help/update appreciated,

 

James

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58 REPLIES 58
17: Community Champion

As it's a new flagship phone Vodafone maybe testing it to make sure all is ok - which I assume e it will be @SlinkyWizard 

Its yet to be added to the list of eligible phone models in Vodafone wi-fi-calling

 

This info may / may not help...

 

Calling Over WiFi Set up.

Ask the agent to force the phone via sending an OTA configuration update that should provision your phone for Calling Over WiFi. 

 

Register for Vodafone Wi-Fi Calling....

Text the word CALLING to 97888

This is a free text which will add the service to your account

You should receive the following confirmation text:

Thanks. We’ll add Wi-Fi Calling to your account in the next 24 hours and will let you know when you’re all set up.

If you’d like to discuss this with us, or if you have any other issues, you can find more info here or contact us

Once you receive the confirmation text, switch on Wi-Fi Calling in your settings

Go to Settings, scroll down and choose the Application icon

Choose Phone and scroll down until you see Wi-Fi Calling – select the box beside this option

A pop-up will appear asking you to confirm if you want to enable Wi-Fi Calling – tap OK" "

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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4: Newbie

Sorry for slow response.

 

Done all that, talked to support and still no WiFi calling. Guess they'll eventually enable it in a software update...

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4: Newbie

Just wish to chime in on this and state that I also have this issue.

 

VoLTE and WiFi Calling perfect on my Samsung purchased S8, my S10 Plus (also purcahsed via Samsung) and neither work via the same SIM card.

 

Can Vodafone provide an official line on this?

 

Many thanks

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Moderator

@Scribe As @BandOfBrothers has said the S10 and S10+ aren't yet showing on our list of compatible devices for Wi-Fi Calling and it may be that we're currently testing the device to enable this service. Should this be available in the future, this will be added to the page provided. 

I've raised this with our specialists to see if there's any further news on when and if this will be made in the future. Should I receive any further information, I'll get back to you on this thread.

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Moderator

@SlinkyWizard @Scribe Hi both, I've received confirmation that both the S10 and S10+ are both compatible on Wi-Fi Calling.

If you're experiencing issues adding this service through the steps provided by @BandOfBrothers, please follow the details given in the private messages you'll each receive shortly and our team can help further.

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2: Seeker

Hello,

As I read You face a problem with your wifi calling option with your new Samsung s10.

To resolve this issue you have to contact Vodafone customer care And First, they give you an update for your phone. 

After that, you will do enable your wifi calling settings.

Hope this will help you.

Thanks

 

 

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3: Seeker

I did a restore from my S8 when I received my S10 WiFi calling was working. Unfortunately the only way to set a phone up as I should have learnt by now is a good old factory fresh start.

So WiFi calling is enabled you just have to pester support . This has happened to my S6, S8 and now S10 don't take any rubbish that it is still in testing. It is when you upgrade or get a new phone Vodafone melts with any slight change.

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3: Seeker

Hi there. Can you please tell me if you now have wifi calling on your S10? I'm at my wit's end with Vodafone support not knowing how to help me. Many thanks and my apologies if the question has been answered. C

 

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3: Seeker

Hello Natasha,

Sorry, but I too have a problem even finding the wifi calling option on my new S10. I've been on to Vodafone support chat and even went in to their shop and not even they could find it. No real help. Can you please tell me if a solution has been found? I'm sorry if this has been answered, I'm new here. C

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3: Seeker

Nope even after 4 calls still no joy, responses from Vodafone 

 

1. Factory reset (really!!) Ok done , still no wifi calling

2. Use the my Vodafone app to turn it on. It is already "turned on" 

3, Log on online and turn it on. Once again it is already turned on.

I turned the option off then called to tell them to turn on.... guess what "it seems to be already on"

 

Someone please help us and stop us from dealing with the script clowns and direct me to someone with some technical abilities 

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Moderator
Moderator

Hey @Craigbruun and @madasahat69, I'm really sorry to hear you've been having trouble getting your Wi-Fi Calling set up. 

So I can take a closer look into this for both of you, I've sent you a private message with details on how to get in touch.

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1: Seeker

I'm having the same problem. Despite contacting Vodafone numerous times it still doesnt work. Can someone please tell me if wifi calling actually works on the Samsung S10 and how they managed to resolve this. 

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4: Newbie

I'm having the same issue, wifi calling works on my old s7, a a3 2017 and iPhone XR but not the s10 

 

Can someone please help and get it working for me 

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3: Seeker

Thing is I did a restore from my s8 and it just worked. Did a factory reset and never came back

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3: Seeker

Hi there,

Any news on the wifi calling on S10?  If not, Vodafone is falsely advertising that the S10 is wifi calling compatible on this page!

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4: Newbie

What is strange is that 4g calling works on this phone which didn't on my old android devices 

 

Still no wifi calling though

 

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Moderator

@Cjp2k I'm sorry to hear you're unable to get your Wi-Fi Calling feature set up on your S10, this should certainly be compatible. So we can take a closer look into this for you and get the feature activated, please send us your full name and mobile number via DM to either:

-Facebook Vodafone UK

-Twitter @VodafoneUK

If you're unable to send your details through Social Media, we'll be able to help you via Live Chat too.

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3: Seeker

Hi there Josh, There's a list of people above with the exact same problem. Could you help us too? We've sent private messages as requested but nobody gets back to any of us.

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Moderator

@Craigbruun I'm sorry that you're also having issues, we're all ears to help anyone who's having issues getting Wi-Fi Calling set up. As it requires account access, please send us your full name and mobile number via DM to either:

- Facebook Vodafone UK

- Twitter @VodafoneUK

If you're unable to send your details through Social Media, we'll be able to help you via Live Chat too.

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