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Android

Galaxy S10 - WiFi Calling/RCS?

2: Seeker

I have the same problem. No wifi calling on S10+. I can currently not make any calls from my home. Can someone please help urgently

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2: Seeker

Same issue here.

 

Have been with Vodafone for over 10 years on various phone contracts, so for a change (and to hopefully save a bit of money) decided to buy a phone outright (S10 Plus) and everything works - except WiFi Calling.

 

It's now listed on Vodafone site as compatible, doesn't mention that it has to be bought from Vodafone.

 

Have tried removing WiFi Calling from my account and re-adding, several times now - I never get the 2nd confirmation text which could be the issue (so the phone doesn't recevie the settings.) Spent 2 hours on Chat yesterday, various things tried including trying to push the settings, or so I was told anyway.

 

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3: Seeker
@Craigbruun wrote:

Hi there Josh, There's a list of people above with the exact same problem. Could you help us too? We've sent private messages as requested but nobody gets back to any of us.


Not entirely true that statement.

I responded to the PM with the code and information required I have not had a response or call regarding my issue

I went in to the Vodafone store and they could not even answer due to lack of technical knowledge. "It should just be on" 

Explaining this has happened everytime I get an upgrade with a look of "huh" from the person I was talking to


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4: Newbie

I sent a message via Twitter as requested and not had a reply 

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3: Seeker

Hi Josh,

I believe that ALL of us who are contributing to this thread HAVE already been in contact with Vodafone numerous times. I for one have been into my account and enabled wifi calling, (worked perfectly for two years on my S7edge without any problems) The problem is not that we're not tech-savvy enough to sort it out ourselves. The problem lies with the handsets released by Vodaphone.  I have even been into the store and they accessed my account in front of me to see if I had wifi calling enabled, and I did. The phone does NOT have the facility to switch to wifi calling. That is the problem.

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3: Seeker

@stu2019. I am at my wits end with this run-around. Vodafone support keeps going on about accessing accounts and enabling wifi calling like we don't know what we're doing. 

As I said in an earlier reply to Josh above; I believe that ALL of us who are contributing to this thread HAVE already been in contact with Vodafone numerous times. I for one have been into my account and enabled wifi calling, (worked perfectly for two years on my S7edge without any problems) The problem is not that we're not tech-savvy enough to sort it out ourselves. The problem lies with the handsets released by Vodaphone.  I have even been into the store and they accessed my account in front of me to see if I had wifi calling enabled, and I did. The phone does NOT have the facility to switch to wifi calling. That is the problem! It seems that the same S10 phones from other suppliers do not have this issue.

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2: Seeker

I have also been in touch with Vodafone and they cannot solve the problem. I now have a new s10+ and cannot make any calls from my home due to the lack of wifi calling. My old note3 had no issues. If Vodafone cannot sort this problem I will return the phone and switch supplier which i don't want to but doesn't like there is much choice. Can anyone from Vodafone please solve this problem?

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4: Newbie

This is a Vodafone issue in that since the s7 release they have had the same issues. Evidently they eventually resolve it. I am not sure why I stick with Vodafone their customer service is quite poor 

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2: Seeker

It certainly doesn't reflect well. I've just taken out a new contract at £48/month and to suffer technical issues that prevent me from making a call, which is fundamentally what I'm paying for, is very disappointing. I've just got back in touch with Vodafone who have escalated the problem to the "back office". I need to wait 24hrs for a call back...

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4: Newbie

I've just had someone contact me from social media team on Twitter so will see what happens

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4: Newbie

Well 3 days to get a reply from the Twitter team and all they have done is switch it off and on in the account.

I was told leave it 24 hours before I switch it on in the phone, as the menu option isn't there that was great advice, too and bottom is that it still doesn't work

 

Someone needs to take ownership of this

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2: Seeker

Hi, mine is now working. When the automated customer service message asks what's the reason for your call just say "wifi calling". This generates an automated text message which you can ignore. Your request will get you straight through to technical services. Explain the option isn't on your menu and you have jumped through all the hoops and you want to escalate the problem to their "back office". They will send an update notification to your phone which sorts the problem - they say it can take up to 3 days. I called every day to chase and today they installed the update whilst I was on the phone and was told it could have been done without any delay. Basically I think some of the tech guys know what to and others aren't as knowledgable. If you call evert day you'll eventually get one who knows. Ask for a £10 credit for your trouble. 

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4: Newbie

Does this update install on the phone or is it a sim card/ account setting

 

If I factory reset the phone I wonder if it would disappear 

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2: Seeker

I think it's a phone update. Not sure what would happen if you reset the phone. Worst case scenario you'd have to call them again

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4: Newbie

Mine is now working rang last night said wifi calling and requested a call back, someone rang this morning told them the issue said no problem as it's a new phone I will enable it, put me on hold for 2 minutes and it's now working,

 

So some staff do know what to do

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3: Seeker

@aneelsuri wrote:

Hi, mine is now working. When the automated customer service message asks what's the reason for your call just say "wifi calling". This generates an automated text message which you can ignore. Your request will get you straight through to technical services. Explain the option isn't on your menu and you have jumped through all the hoops and you want to escalate the problem to their "back office". They will send an update notification to your phone which sorts the problem - they say it can take up to 3 days. I called every day to chase and today they installed the update whilst I was on the phone and was told it could have been done without any delay. Basically I think some of the tech guys know what to and others aren't as knowledgable. If you call evert day you'll eventually get one who knows. Ask for a £10 credit for your trouble. 


Mate I did this they called me back a couple of times them BAM turned off wifi then on again and it was available to select on quick settings and on phone settings. Thank you for the advice.

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Highlighted
2: Seeker

Jah bless brother 

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3: Seeker

So glad you guys are all sorted. Sadly, still, no luck with this for me so I give up! I do wish Vodafone customer service had a genuine appetite to help people. I've even sent them to this forum in an effort to prove there is a solution to the wifi calling problem. Useless!

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2: Seeker

I am still having this issue with wifi calling. I am a new vodafone customer, I have a samsung s10. I have wifi enabled on my account. But I dont have the option on my phone to turn it on. It is just missing from the phone>setttings>. I really need to use WIFI calling, how do I turn it on, on the phone?

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Moderator
Moderator

It's disappointing to hear you're having the same issues getting Wi-Fi Callings set up @ambrosiaadviser

We'll need to access your account to help get you up and running - please contact our team via Facebook at Vodafone UK, or get in touch on Twitter using the handle @VodafoneUK.

Please also provide a link to this thread, along with your username; this will save time and we’ll be able to help you quicker.

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