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08-03-2019 06:11 PM
Hi,
Got my S10 today and I can't find the Wi-Fi Calling option in the phone app settings menu. Also, when you try to enable Advanced Chat Features (RCS) in Google Messages it fails with an error along the lines of 'Excuse the wait...'
This all worked fine on my S8, so I'm guessing it's just due to the S10 being so new Vodafone haven't either enabled in the software, or updated the network RCS profiles to support the S10/S10+ yet? Support in India didn't have a clue about how to fix it...
Any help/update appreciated,
James
03-05-2019 07:35 AM
Hi there,
Any news on the wifi calling on S10? If not, Vodafone is falsely advertising that the S10 is wifi calling compatible on this page!
15-05-2019 01:02 PM
I am still having this issue with wifi calling. I am a new vodafone customer, I have a samsung s10. I have wifi enabled on my account. But I dont have the option on my phone to turn it on. It is just missing from the phone>setttings>. I really need to use WIFI calling, how do I turn it on, on the phone?
15-05-2019 03:06 PM
It's disappointing to hear you're having the same issues getting Wi-Fi Callings set up @ambrosiaadviser.
We'll need to access your account to help get you up and running - please contact our team via Facebook at Vodafone UK, or get in touch on Twitter using the handle @VodafoneUK.
Please also provide a link to this thread, along with your username; this will save time and we’ll be able to help you quicker.
06-06-2019 01:16 PM
I am having this exact same issue, have spoken to web support over 5 times now who have tried various things to solve it but still no luck. The last time I spoke to them they just said 'contact samsung' who have since told me its a network provider issue...
07-06-2019 06:18 PM
I'm disappointed to hear our Live Chat team haven't been able it get this sorted for you @MrC85 ad would like the opportunity to get this turned around for you. As I'll need access to yuour account to look into this, please contact us via Facebook at Vodafone UK, or on Twitter using the handle @VodafoneUK and we'll be in touch.
13-06-2019 10:05 AM
Does it normally take several days to reply to each FB message? if so this is going to take a very long time...
14-06-2019 01:58 PM
16-06-2019 09:29 PM
I'm having the same issue, wifi calling is enabled on my vodafone app and on the website but the wifi calling option in the phone settings doesn't appear.
S10+
17-06-2019 07:16 PM
Hey @ashall3n, it's disappointing to hear you're having trouble getting your Wi-Fi Calling working. Have you checked that you're running the most recent software version and there's no updates available? Please double check this and then pop back to me, if you're still having trouble; I'll be happy to help you further.
17-06-2019 07:29 PM
I have the latest android version installed but don't see wifi calling as an option in my settings.