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Android

Galaxy S10 - WiFi Calling/RCS?

2: Seeker

I am having this exact same issue, have spoken to web support over 5 times now who have tried various things to solve it but still no luck. The last time I spoke to them they just said 'contact samsung' who have since told me its a network provider issue...

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Moderator

I'm disappointed to hear our Live Chat team haven't been able it get this sorted for you @MrC85 ad would like the opportunity to get this turned around for you. As I'll need access to yuour account to look into this, please contact us via Facebook at Vodafone UK, or on Twitter using the handle @VodafoneUK and we'll be in touch.

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2: Seeker

Does it normally take several days to reply to each FB message? if so this is going to take a very long time...

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Moderator

I'm sorry for the dealy in replying to you @MrC85, we're really busy here at the moment. Thanks for your patience, we'll answer your query as soon as possible. If this is urgent, you can speak with us by calling 191 from your phone, or online though our Live Chat service.

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4: Newbie

I'm having the same issue, wifi calling is enabled on my vodafone app and on the website but the wifi calling option in the phone settings doesn't appear.

 

S10+

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Moderator
Moderator

Hey @ashall3n, it's disappointing to hear you're having trouble getting your Wi-Fi Calling working. Have you checked that you're running the most recent software version and there's no updates available? Please double check this and then pop back to me, if you're still having trouble; I'll be happy to help you further. 

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4: Newbie

Screenshot_20190617-192834_Phone.jpg

I have the latest android version installed but don't see wifi calling as an option in my settings.

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2: Seeker

After installing the new update I can now recieve RCS messages but still no WiFi calling

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Moderator
Moderator

@ashall3n @MrC85 I'm sorry you both can't see Wi-Fi Calling as an option on your devices, I understand how frustrating this must be. What phone are you both currently using at the moment? Have you checked if you're both eligible to add this at no extra charge? You can do this on our website here

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4: Newbie

Galaxy s10+, yes it's an option on my red tariff.

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Moderator
Moderator

@ashall3n As the device you're using is eligible for Wi-Fi Calling and this isn't showing as an option on your handset, we'll need to take a closer look into this. As it's possible this is account related, please contact our team via Facebook at Vodafone UK, or get in touch on Twitter using the handle @VodafoneUK. Don't forget to include the link to this thread, along with your username.

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4: Newbie

Contacted them and after awhile explaining it all they refreshed the connection and it appeared as an option and is now working.

Thanks

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3: Seeker

Hello, 

Just like others here, I've got the same problem with WiFi Calling not being in the menu or any options on the Samsung S10+.

 

I received my Galaxy S10 Plus on Saturday, installed the latest Android updates and Google Play Apps too. I've double checked that I have WiFi Calling active on my account/plan. It's switched on!

 

Followed step by step how to turn it on in the phone settings, but there is no option to switch it on anywhere in the menus as others have said.

 

Just to confirm, I'm connected to Wifi, then I tap Phone > Three dots > Settings. There is no option to enable WiFi Calling.

 

I called 191 and the lady at Support confirmed WiFi Calling was on and it was working and she asked me to text "CALLING" to 97888. I received a reply saying it would take 24 hours and I would get text to confirm setup. I haven't received the second message.

 

I've called 191 again and referred them to this thread and I need an OTA update... I was told everything was fine! I tried Twitter DM. Still waiting for reply.

 

I'm really struggling with this, I live semi-rurally and signal is very hit and miss. So WiFi Calling is a real lifeline as I work from home a lot.

 

Please could someone send/force the update. I had it working perfectly on the S7.

 

Thanks for any help you can give.

 

 

 

 

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Moderator

I'm sorry for our delay in replying to your post @bill_gunn, did one of my team reply to your post on Twitter? If not, pop us another direct message with your full name, mobile number and a link to this thread and we'll make sure this is picked up for you!

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3: Seeker

Hello @Mark 

 

Thanks very much for getting back to me, I know these things can take time.

 

Yes, thank you, I spoke to a couple of guys over on Twitter, Cam got in touch this morning and sent my phone the settings for WiFi Calling. It's all sorted, up and running again! 😁😁

Now I have WiFi Calling option in the Phone settings and the icon is back on the home screen too.

 

Just out of interest, do you know what that little number is next to the WiFi Calling icon? There's a little 2 displaying. I'm guessing it's because I've put the SIM card in the second slot? I'm waiting for Micro SD to be delivered to boost the S10+ storage.

 

Thanks again, now I can make and receive calls here and while I'm working away in Deepest darkest Wales, notorious for no coverage on any network.

 

 

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Moderator
Moderator

Amazing, I'm glad everything's up and running! I'm not sure about the little 2, it sounds like the SIM being in the second slot is the most likely answer 👍 I'll be sure to pass your lovely comments along to Cam too! If there's anything else you need a hand with, please don't hesitate to get back in touch. 

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2: Seeker

Hello. I've got the same problem- no wifi calling option in menu. Can u help me please?

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Moderator
Moderator

Hey @Adamgin, is Wi-Fi Calling activated on your account? You can double check this using your My Vodafone account

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2: Seeker

.@TJ hi

Yes it's Activated on my account. I've send text message as advised and even one of your colleague's from customers services checked it. 

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