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Android

Galaxy S7 EDGE wifi calling, no option

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2: Seeker

I had been using Wi-fi calling regularly on my Samsung S7. Latest update wiped the option completely from my phone.

Live chat established that my account has it enabled.

Obviously a problem with the latest update.

Please, please give us a fix soon. My Vodafone service is dreadful here, we have virtually no signal. If we can't even use Wifi calling either, then all 3 of the Vodafone handsets in our household are rendered useless! We will all be switching our contracts to another provider unless it is fixed quickly.

 

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3: Seeker

Have you also tried all the methods in this thread? Is it enabled in your My Vodafone app? Have you text CALLING to whatever the number was?

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13: Advanced Member

Just to add

I had this problem and VODAFONE managed to sort it out but it seems there is not one solution 

 with all the threads and there is a lot 

From what I have read this problem seems different for each and every device 

On top of that there is the allegibility criteria the right price plan and device 

So if all that's ok going of the Android forums and I read most

It could be certain apps causing it not to function I have even read on gsm a lot believe gmail could be the problem 

But whatever it is it must be causing Vodafone a migraine they could do without 

And if they could press a button and it all gets sorted I'm pretty certain they would of used it

It seems they are having to deal with each and every one as a separate issue 

But nearly all get it eventually I say nearly all as a lot don't acknowledge when there issues are fixed 

I understand the inconvenienced and some depend on it 

My device would be useless without it at my ma's as she live's on the out skirts of a small village 

But if you are allegible for it I'm sure you will get via an update or following the steps the 

CC's have posted 

There was one thread on here and this was about a week ago had over 150 posts 

But it does seem each and every case is different and I think that's why it can not be remedied immediately 

Just hang fire and keep checking via the procedures mentioned in the main thread 

And as an example you mentioned the last update removed it 

Well for me it was the opposite the last update gave it to me 

So that in itself says a lot 

And I also believe Samsung have a lot to answer on this one 

All though they seem to point the finger else were

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14: Advanced member

The WiFi calling problems are down to Vodafone it's self it has not got anything to do with Samsung or Android. When the mobile networks receive any kind of updates from Samsung or Android they mess around with them like adding the company's bloatware or taking things out changing system information and this is were the problems start and apps you already had on your phone suddenly go missing or do not work anymore and you have to wait weeks if not months on them releasing a fix to solve the problems they coursed in the first place. If mobile company's want to brand there phones that's all fair and well but instead of all the bloatware you add to the updates why not just put your company's logo onto the phone and leave out the bloatware that your customers don't want. I personally never use a branded phone from any mobile network I buy my phone's undranded and simfree this way I have more control and get my updates direct from Samsung/Android instead of Vodafone.

 

:robotmad:

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13: Advanced Member

Hi stevie1 

I know this is nothing to do with WiFi calling but I've noticed you've been demoted as well

Not a big deal I know but at least your 2 steps in front of me 

To be honest I was surprised I got as far as I did 

But just to let you know they are aware of it and is being monitored 

Feel like I'm so the naughty corner 

But keeping my finger on the lips is out of the question😉

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14: Advanced member

Hi Skyman

Nothing new there then just another Vodafone botch up

:robotmad:

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Moderator

@djbabz @deboralena So we can take a closer look into this for you, I've sent you both a private message with details to contact our team directly.

We'll be in touch to help as soon as possible.

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2: Seeker

I too just bought a Galaxy S7, because of its supposed wifi calling and I only wish I'd read this thread earlier!

No option for wifi calling on my phone :-(

Four chats with 'technical' specialists have left me frustrated and the problem is still outstanding.

Fortunately, I still have 10 days of my 'cooling off' period, and if there is no solution by then, I will cancel everything and go to EE who seem to have sorted out any issues.

 

 

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14: Advanced member

Send them back and go with EE

:robotmad:

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Moderator

@pintosal So we can help with this, I've sent you a private message with details to contact our team directly.

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2: Seeker

iv got a s7 fully up to date from carphone warehouse  and i also have no wifi calling option spoken to vadafone tech team who couldnt help set it up even tho its active on my account still can't  find the option on my phone to turn it on and i dont have the money to buy a sure signal box to boost the poor signal in my area any help much appreciated tried many ways explained but none worked

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Moderator

@Xeno - Please follow our Wi-Fi calling set up guide for your phone.

If after following these steps it’s still not there, please send us your details by following the instructions in this private message.

 

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4: Newbie

I just found the option hidden away in Settings > Apps. Then choose the three dots and "show system apps". Then I saw "Phone" appear in the list of Apps, which isn't there by default. There were three of them though. The one with the biggest size (~500kb) had a submenu with the wifi calling option in. Turned it on and sent the text CALLING to 97888 as directed on the official guidelines. Got a message back saying I'll get another text when it's all set up. Fingers crossed.

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2: Seeker

awesome thank you iv just found it n will give it a try also

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4: Newbie

Hi

 

Does anyone know the magic words you need to say to Vodafone to gurantee to get the WiFi calling option to appear?

 

I first activated WiFi calling on my account almost 1 year ago, but have never, not once, seen the WiFi Calling option in the Phone settings.

 

I have been to the instructions on the Vodafone Web Site: http://support.vodafone.co.uk/Using-our-network/Wi-Fi-Calling/67269365/How-do-I-set-up-Wi-Fi-Calling..., but of course cannot complete as there is no Wi-Fi calling opiton to turn on.

 

I have checked WiFi calling is activated in my account - it is.

 

I have disabled it and re-enabled it. I have sent CALLING to 97888 multiple times

 

I have tried new APN settings - it made no difference

 

I have used the on-line chat numerous times. Each time i tell them it IS activated on  my account, I am on the latest s/w, I have follewed the instrcutions on the web site, ... But it stil takes them 30-60 minutes to go through  the script: Please check you are on the latest s/w. Please text CALLING to ... Please go to Phone...Setttings and enable WiFi Calling,... I am then told Galaxy S7 Edge does not support this feature, despite protestation that the Vodafone Web site specifically gives instructions for this model, that there are manay posts in this forum (which i know is not run by them, but i know is seen by people from Vodafone on occasion), That the problem is with Samsung and i must contact them (No, my contract is with Vodafone, the device supplied by Vodafone, and under UK consumer law it is Vodafone who has the responsibility, not Samsung).

 

I have been into the local Vodafone shop. "Well if it is enabled on your account there is nothiing i can do. I can sell you a Sure Signal box if it is that important to you" was the type of response i got. So you want me to pay again for a service i am already paying for!

 

Vodafone signal at my hose hsa steadily got worse over the last 18-24 months, and is now almost unsuable, which is why i now want this to work. it has not been too important before, but now i find i get disconnected 50% (or more) of the time. "Let me just check the signal coverage on our web sitte sir" is the usual response.  I really do not care what the web site says (which is that i will receive excellent coverage), when the reality is that i do not get a good signal.

 

i know from previosu issues this year (Spotify, Conf Calling to name but two), that it takes many, many attempts to resolve an issue(over 50 different calls, chats, visits and over 3 months to sort Conf Calling), and that you need to say the right magic words, and be lucky neough to get to speak to someone who a) actually listens and b) actually understands, but please, if anyone can help me with what to tell these people to resolve this issue it would be appreciated

 

thanks in advance

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4: Newbie

Did you read my post above?

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4: Newbie

Charles, Yes, thank you, i did. 

But using the way you desribe to get to the menu appears only another way to get to the same menu i get to if i pick "Phone...Settings" At least that is what it looks like on my phone - using either route brings me to the Call/Phone Settings with no WiFi calling options anywhere

 

I also forgot to say, it is a Vodafone specific phone, purchased driect from Vodafone (not through CPW or anyone else), and has the official Vodafone s/w on it, it is not (and never has been) rooted or had non Vodafone builds.

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4: Newbie

spent probably 3-4 hours on this and another issue ("Bill My Vodafone" refuses to work) today. 2-3 different web chats, 2-3 calls with customer support and one visit to Samsung store to see tech support

 

Vodafone are saying nothing to do with them, all is fine on their side, it is a handset issue and i am to deal with Samsung. Samsung say it is nothing to do with them it is a Vodafone issue. I say i am sick of the whole thing!

 

I am sure there is something fundamentally worng with my account on vodafones system(s):

  1. Setting up Spotify took multiple calls. each time it was "everything is ok on our side, it must be your handset", then finaly someone does the irght thing and it gets sorted (took 10+ calls and a couple of weeks)
  2. Settiing up Conf Calls took over 50 calls/visits,/web chats and about 3 months. each time it was "everything looks ok on our side, it must be your handset". Again, once someone pushed the right buttons in the right sequence it got sorted
  3. WiFi calling has so far taken about 10 calls, with the now familiar "All is fine our side, it must be your handset" song being sung
  4. Bill My Vodafone has taken about 5-6 calls/chats so far. Vodafone are once again on the "Everything is fine our side, guess what sir - it's your handset" Really! For Billing on Google PlayStore! And you expect me to believe my hadset is the one rejecting the payment!

Absolutely unbelieve how poor Vodafone's customer services are

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Moderator

@jonb I'm sorry to hear you're having problems with this. 

So we can look into this for you, I've sent you a private message with details on how to get in touch.

For anyone else with the same issue, try the steps listed here and if you’re still affected, please contact customer service.

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4: Newbie

Colleen, thank - have followed instructions in PM

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