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28-03-2017 08:44 PM
I have just upgraded last week, i received the phone yesterday, brand new galaxy S7 edge. I have a pay monthly red value plan so i should have wifi calling enabled, and have been told by several advisors that i do have wifi calling and it IS enabled (from their end).
I've now spoken to 5 advisors, on phone and online, they all told me moreorless the same. They had "activated" it on their end....well how can you activate something more than once?
The PROBLEM is that there is no option in my phone to enable wifi calling, anywhere....ive restarted the damned thing 10 times now after being told "restart then go to settings...." sent the text saying "CALLING" to 97888 and received the reply. Its been over 24 hours since i recieved the reply from them, and still i have no option to enable it. Im at my wits end, somebody please help.
Solved! Go to best answer.
19-05-2017 09:15 AM
Hi everyone,
Apologies for the problems you're all currently having with Wi-Fi Calling.
As far as we're aware at the moment, the next software update will push through a fix for this. As @DaneB advised, we've fed it back and will update the thread when we have any further information.
22-08-2018 09:04 PM
I have exactly the same problem .Talked to Voda tech help and tried all the solutions in this thread but still no WiFi Calling option on my S7 Edge unlocked .
Two years and still no solution from Vodafone, even though the Voda website continues to say WiFi calling works with all versions of S7 Edge .
Come on Vodafone...is there a solution or not .If not change your website and stop deceiving customers.
23-08-2018 01:18 AM
I have exactly the same problem .Talked to Voda tech help and tried all the solutions in this thread but still no WiFi Calling option on my S7 Edge unlocked .
Two years and still no solution from Vodafone, even though the Voda website continues to say WiFi calling works with all versions of S7 Edge .
Come on Vodafone...is there a solution or not .If not change your website and stop deceiving customers.
23-08-2018 04:17 PM
I have it in writing from Vodafone Tech that it doesn't work on all S7s.
Essentially, you need the generic firmware installed. I bought the phone on Amazon as an unlocked phone but it didn't have the generic firmware on it. Flashing is the only option but risky so I decided to live without it.
Ironically, I moved from O2 because they were upfront about it.
Vodafone did offer to release me from my contract but decided to stay in the end.
23-08-2018 04:26 PM
Thanks for that. But what do they mean by generic firmware. My S7 Edge is sim free, unlocked. Isn’t that generic?
19-11-2018 04:29 PM
If anyone's still interested, I've now solved this for the S7 and the S8 and I think it works with other phones as well.
To get the Settings option for WiFi calling....install Nova launcher and activate it.
Go to Widgets > Nova Activities
Scroll down to Settings
Scroll down to WiFi Calling and select
It should put an icon on your home screen to switch WiFi calling on and off. With me on the S7 and S8, it also activated the proper setting in Settings and gave me a WiFi Calling icon on the Quick Start pull-down.
You can then return to your normal launcher if you're not using Nova perminentaly.
Hope this helps.
19-11-2018 05:12 PM
Thanks I ve tried this, but the wifi calling constantly defaults to off. Any suggestions?
19-11-2018 05:25 PM
No suggestions I'm afraid It worked for me on a Samsung Galaxy S7 Edge, S8 Plus and an Honor 8X.
19-11-2018 05:25 PM
I've just tried it also and have the same problem. Just keeps going back to Off.
19-11-2018 05:33 PM
Probably a silly question, but have you got WiFi Calling enabled on your Voda account?
19-11-2018 05:38 PM - edited 19-11-2018 05:47 PM
This is the screen I get when using the Nova setting.