Galaxy S7 EDGE wifi calling, no option

[Plasmaticfever]

I have just upgraded last week, i received the phone yesterday, brand new galaxy S7 edge. I have a pay monthly red value plan so i should have wifi calling enabled, and have been told by several advisors that i do have wifi calling and it IS enabled (from their end).

I've now spoken to 5 advisors, on phone and online, they all told me moreorless the same. They had "activated" it on their end....well how can you activate something more than once?

The PROBLEM is that there is no option in my phone to enable wifi calling, anywhere....ive restarted the damned thing 10 times now after being told "restart then go to settings...." sent the text saying "CALLING" to 97888 and received the reply. Its been over 24 hours since i recieved the reply from them, and still i have no option to enable it. Im at my wits end, somebody please help.

[Tash]

@NETTY124 We don't want you to miss out on this service! We can help with getting your Wi-Fi Calling up and running on your Galaxy S7 Edge 

Please pop our team a message on Facebook or Twitter @VodafoneUK. When you add your username and the link to your post into your message, you won't need to repeat the steps you've already tried and we can help quickly.

[NETTY124]

Hello Natasha,

Thank you for your reply, I'll try that.

A.