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Android

Galaxy S7 EDGE wifi calling, no option

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9: Established

This is exactly what happened to me. But Vodafone in the end were unable to activate the setting. 

 

That's when I used the Nova thing and it worked. I'm really sorry it didn't work for you. I have no idea why it does for some and not for others. 

 

BTW, there are a lot of Galaxy owners on Vodafone who can't get WiFi Calling to work. 

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2: Seeker

So, this was quick, not however fixed by Vodafone I believe, after hours of waiting for Vodafone "server backend support" - as advised by multiple online advisors.

 

What I did:

 

1. Edited the CSC others.xml file to enable wifi calling - https://www.droidviews.com/how-to-enable-hidden-csc-features-on-samsung-galaxy-devices-with-root-acc... (*see below for what I did which deffered from this link).

2. Disabled WiFi calling in My Vodafone.

3. Rebooted phone - still didn't appear.

4. Sent txt CALLING to 97888.

5. Rebooted phone - still didn't appear.

6. Called 191, quoted "wifi calling" to be put through to someone who actually understands, after explaining they knew the exact process.

7. WiFi calling was re-activated on my account, I was advised to send a text message after 10 minutes to point 4. a

repeat of what I had tried.

6. 10 minutes later, before resending the txt or rebooting my phone I noticed that wifi calling was in the options screen.

 

Although I have enabled the option it is still not allowing me to make a WiFi call yet (tested by enabling airplane mode, and connecting to a wifi network). There may be a delay for it to work, I will wait 24 hours to test this.

 

I believe the step I took at point 1. allowed the settings to apply properly as after I made the change to the CSC, disabling wifi calling in My Vodafone and then sending a txt message to vodafone in step 4. I received a txt from Vodafone with further details on wifi calling (something which hadn't happen before).

 

Step 6. involved speaking to a nowledgeable person at Vodafone. so cannot be sure if this also had any influence.

 

*The step I took different in my case from the link above was to add the feature to the others.xml:

System > CSC > VOD > system > csc > others.xml, then add this line:

CSCFeature_Setting_SupportWifiCall>TRUE</CSCFeature_Setting_SupportWifiCall> save and exit, reboot the phone. The option may take a while to appear.

 

Note: the phone needs to be rooted to access system files.

 

If you need to speak with Vodafone My advice though would be to call 191 and quote wifi calling to be put through to someone who knows what they are doing, and does not just read from a script.

 

Still waiting for it to work but at least my phone is set up for it now.

 

Step 1. was an interesting discovery, manually adding entries to the others.xml file is a nice way of adding / removing functionality from the phone which is not available as standard, and is only an option to the provider.

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Moderator

I'm sorry the options provided by @iainmann didn't help you @Craig26576. We'll be happy to look into this for you. As we'll need access to your account to do this, please contact us by following the instructions in this private message.

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2: Seeker

Mark,

 

Thank you for your reply, I am, however, losing the will to live, must have contacted Vodafone support numerous times now, and each time it has mostly resulted in the same reply.

 

So, the wifi calling option was enabled this afternoon in the phone settings, which (my fault entirely) disapeared after making further changes to the CSC file. I am assuming that I will need to go through the process of waiting for provisioning again.

 

I have contacted "support" and I'm currently waiting for the settings to apply, which I now have to wait 2 - 24 hours (the was the last advice given).

 

Regards

Craig

 

 

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Moderator
Moderator

Thanks for getting back in touch @Craig26576, please continue to keep us updated and let us know if you manage to get everything up and running.

If not, get in touch via the private message that @Mark sent out to you;  I'll be happy to help in any way I can.

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2: Seeker

Hi,

 

I am not sure if anyone has done anything, but I am happy to say that Call+ and Message+ Enriched calling is now working on my phone, I am not sure if this is an alternative to the wifi calling option which the instructions mention.

 

A seperate app is required from the play store, which I am not too bothered about.

 

The main thing is I am working with WiFi and 4G calling now so I am happy again

 

Regards

Craig

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2: Seeker

In their infinite wisdom, Vodafone sold me a new contract (after I threatened to leave) which potentially doesn't support Wifi calling. I say doesn't because I received a txt message saying it was included in my plan but there is no option in my account (web or app) to enable it. Long Web Chat later and I was told the message was from Marketing to all users and Wifi Calling is not included in my plan. I give up!

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2: Seeker

Apparently Vodafone supports stance on Wi-Fi Calling not working on third party phones is:

 

"As <name removed> has mentioned we're not able to guarantee a phone will work with Wi-Fi calling, if it wasn't provided by Vodafone directly. I appreciate that it's listed of one of our compatible phones on our website, this is in relation to phones supplied by us.

Did you try removing the option on your account, by texting CALLING to 97888 and then re-applying it? If this hasn't worked unfortunately we're not able to offer any further support with this.

Thanks,

 

<name removed>
Social Media

Vodafone Limited
Vodafone HQ, The Connection, Newbury, Berkshire, RG14 2FN
Registered in England No 1471587"

 

Strange that I did not see this clearly stated prior to purchasing.

 

I thought O2 had poor customer support but Vodafone pushed that barrier and excelled even further.

 

Shame we cannot say we are not able to guarantee to pay vodafone for promising a service which you cannot. guarantee.

 

Aweful, aweful attitude from a poor service!!

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3: Seeker

I had the same problem with WiFi calling and raised the same point that they were advertising something they couldn't deliver. 

 

I put in a formal complaint and they released me from my contract. In the end I decided to stay with them anyway. 


@Craig26576 wrote:

Apparently Vodafone supports stance on Wi-Fi Calling not working on third party phones is:

 

"As <name removed> has mentioned we're not able to guarantee a phone will work with Wi-Fi calling, if it wasn't provided by Vodafone directly. I appreciate that it's listed of one of our compatible phones on our website, this is in relation to phones supplied by us.

Did you try removing the option on your account, by texting CALLING to 97888 and then re-applying it? If this hasn't worked unfortunately we're not able to offer any further support with this.

Thanks,

 

<name removed>
Social Media

Vodafone Limited
Vodafone HQ, The Connection, Newbury, Berkshire, RG14 2FN
Registered in England No 1471587"

 

Strange that I did not see this clearly stated prior to purchasing.

 

I thought O2 had poor customer support but Vodafone pushed that barrier and excelled even further.

 

Shame we cannot say we are not able to guarantee to pay vodafone for promising a service which you cannot. guarantee.

 

Aweful, aweful attitude from a poor service!!


 

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9: Established

Oh Vodafone. I really would have thought you’d have got your act together over this by now. 

It’s a problem that’s been affecting the S7 series and S8 series for....well, for years now. 

And you know perfectly well that telling customers it’s because they haven’t got a Voda branded device is nothing but a red herring (and that’s being kind). 

Wifi Calling is now an important part of the mobile phone experience and you really should be on top of it. 

It feels like you still treat it as a non-essential after thought. 

 

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Moderator

I’m disappointed to hear the experience you’re all having with Wi-Fi Calling.

@Craig26576 - I’ve searched for your email via the address you’ve registered to the Community with and nothing’s showing. Please let me know the reference from the auto reply email (it looks like #123456).

@Fruitbat56 – You’d need to be on one of our Pay monthly Red Extra, Red Entertainment, or a Red/Red Value Bundle. If you’d like us to take a look, please send us your details by following the instructions in this private message.

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2: Seeker

Hi Gemma,

 

The reference is #20232212.

 

I am attempting to try the suggested steps again tonight, after upgrading my phone to the latest BTU firmware (January 2019).

 

Regards

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Moderator

@Craig26576 Thanks for getting back to us. I can see we’ve received your email and we’ll be in touch as soon as we can.

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3: Seeker

All - just wanted to share with you my own sucess story with this feature on my S7 Edge (un-locked and bought SIM free).

 

My account had Wifi Calling enabled on it last week. After multiple reboots with airplane mode enabled and disabled and then trying Nova launcher I couldn't get the Wifi calling option to be visable. So, I took the Vodafone SIM card and put it into an iPhone X and then enabled the feature there as it was visible. When I moved the SIM card back to my S7 Edge the feature was now visable and also enabled. So if you have it enabled and still can't see it maybe move the SIM card into another phone to enable the feature on that handset and then move it back.

 

Hope this helps someone else!

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2: Seeker

Hi,

 

It's been a while, just dropped by this old thread and noticed I hadn't updated with my fix.

 

I did manage to get wifi calling, the resolution was to.

 

1. Flash TWRP recovery on the phone.

2. Run  CSC Selection, and flash a UK version of the Vodafone CSC.

 

I like to root my phones, so couldn't comment if this is also needed.

 

These steps are not for the faint hearted, and has a high probabilit of bricking, and removing the warranty of the phone.

 

I am certain the fails were due to the CSC not being a Vodafone UK version, I also suspect this is how the relevant phone companies tie their WiFi service to "their" phones.

 

The ironic thing in all my troubles is I never actually use WiFi Calling!

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