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Android

Genuine Vodafone App?

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3: Seeker

When I reboot my phone, I have 2 SIM Toolkit Apps, and when the SIM card is inserted and I select Vodafone as the network, one of the SIM Toolkit Apps changes it's name to Vodafone and has the following menu:

Screenshot_20190616-180245_SIM toolkit.jpg

 

Is it a genuine Vodafone App? The reason I ask is that I recently had a debit card cloned, and I'd entered all the details on my phone only a few days before and worried it may be a fake app and keylogging everything I enter.

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13 REPLIES 13
3: Seeker

Screenshot_20190616-180245_SIM toolkit.jpg

 

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3: Seeker

Annoying that I keep adding the screenshot and it won't post it!

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17: Community Champion

Hi @v19uk  your picture needs to be checked by Vodafone staff before it can be displayed. Once they have moderated it then we will all be able to see it. 

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Moderator
Moderator

Hey @v19uk, thanks for getting in touch; it's always better to be safe than sorry.  SIM Toolkit is an application that comes as standard on different android devices, so it is a genuine app. 

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3: Seeker

Hi,

 

I'm not questioning the SIM Toolkit app in itself as I understand it is part of Android, but more that there is 2 installed and one manifests itself into an app called 'Vodafone' once the SIM card is inserted, and the 'Vodafone' app is full of links for all sorts, including Horoscopes+, Entertainment+, News&Weather+ etc

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17: Community Champion

Hi @v19uk 

 

This won't be the SIM toolkit application that is part of Android the link you have added is the SIM menu and this is Vodafone.

 

I though Vodafone had stopped these SIM menu messages long ago for Horoscopes, News and Weather, etc.  This would have enabled you to set up a Vodafone text alert and as far as I remember each text info alert was chargeable.

 

To have this menu on your SIM you have probably had your SIM for some time, the solution for you would be to go to a Vodafone Store for a replacement SIM and the new SIM should not have this SIM menu.

 

As you would not have used your card for the SIM menu, this would not be responsible for your card issue.  However, your bank should be able to help.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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3: Seeker

Well, thinking it was the SIM, I requested a new SIM last week (and the original was only about 9 months old anyway) and it's still there (even after both hard and soft factory resets).

 

It also must be on the brand new SIM as this app has also made it's way onto an old Galaxy S4 phone which I tried the new SIM in yesterday!

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17: Community Champion

Hi @v19uk

 

Try going into the SIM toolkit app and clearing data and cache.

 

I would gave thought your SIM would have been a lot older than 9 months to still have this menu. 

 

This is certainly going to need further looking into.  Definitely a strange one. 

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3: Seeker

Also, this 'Vodafone' app was never on my phone from new, but suddenly appeared last month.

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Moderator
Moderator

@v19uk It seems really strange that this has happened! So a member of our team can get this looked into and help you further, please get in touch via Facebook at Vodafone UK, or contact us on Twitter using the handle @VodafoneUK. Don't forget to include the link to this thread, along with your username. 

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14: Advanced member

This had been on Vodafone handsets as long as the SIM toolkit was created. Nothing to worry about guys. In most cases you'll not notice it at all. But it can't be removed

Paul - Blogger at imwellconfused.me.uk @hooker1uk 

Current devices: Nokia e7-00, Smart ultra 7 - archos xenon 96 

Disclosure! I review devices, products and services in partnership with Vodafone UK on imwellconfused uk. Anything I post here is not affiliated or endorsed by Vodafone UK. 

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3: Seeker

What I find strange is that the app only appeared last month and I've been with Vodafone since last year, it didn't appear then wehn I got my phone.

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Moderator

Did you get in touch with us through the links Loz provided @v19uk? If so, have we been in touch and got this sorted for you?

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