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Google Play

jancoo
2: Seeker
2: Seeker

Google Play Store has stopped working on my Samsung Galaxy Core Prime. How do I get it working?

2 REPLIES 2

BandOfBrothers
17: Community Champion
17: Community Champion

First try a soft reboot by turning the phone Off and On @jancoo 

 

If that does not work then go into your phones settings and apps and find the Google Playstore and go into Stotage and clear the cache and cookies. 

 

If that does not help then a back up and factory reset as a very last resort may help.

 

A Samsung Experience Store or Samsung Service Centre can help too. 

 

 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Many thanks for your help.