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06-07-2018 10:27 AM
A couple of days ago a few grey ‘T’s appeared along the bottom of the screen on my Vodaphone Smart Ultra 6 phone and I’m wondering what they are. Hopefully they can be seen on the attached pic.
06-07-2018 10:36 AM
Have you recently downloaded any new app's ?
What happens if you soft reboot by turning it off and on ?
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
06-07-2018 11:14 AM
I agree with @BandOfBrothers. For odd errors, my troubleshooting routine is:
Clear recent apps
Clear system cache
Restart
In that order. It solves a lot of issues and I hope it does yours.
06-07-2018 12:43 PM
No recent apps but I see that even when the phone is totally shut down, the marks are still there. Tried yet again to include image but no luck.
06-07-2018 01:14 PM
@bolo How are you trying to upload the image?
If you click on Photos as shown below:
Then you'll get to this screen where you'll be able to select 'Choose Files' or drag and drop:
If you choose a file then you'll be able to pick it from your PC:
Then if you click done in the bottom right, it'll add it to your post.
Alternatively you can click 'Choose Files' just under the text box and you'll be able to add the image as an attachment 😊
06-07-2018 01:25 PM
@bolo wrote:No recent apps but I see that even when the phone is totally shut down, the marks are still there. Tried yet again to include image but no luck.
If the marks are still there even when the phone is powered down then it could be screen burn in.
A Vodafone High street Store can assess it and if necessary send the phone away.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
06-07-2018 03:47 PM
06-07-2018 03:57 PM
I was going to suggest that they might be vestigial outlines of the fixed icons, but those don't look anything like that. I suspect a repair is your only option. Don't forget to back up your content as a factory reset will be part of the process.
06-07-2018 10:42 PM
Is there any way that I can back up my contacts? Every time this phone is taken in for repair, I lose the lot!