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Android

Grey ‘T’s at bottom of screen

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12: Established

A couple of days ago a few grey ‘T’s appeared along the bottom of the screen on my Vodaphone Smart Ultra 6 phone and I’m wondering what they are. Hopefully they can be seen on the attached pic.

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12 REPLIES 12
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12: Established

Sorry, can’t get pic to appear in post. Message keeps telling me to correct errors but no errors highlighted.

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17: Community Champion

Have you recently downloaded any new app's ?

What happens if you soft reboot by turning it off and on  ?

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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17: Community Champion

I agree with @BandOfBrothers.   For odd errors, my troubleshooting routine is:

Clear recent apps
Clear system cache
Restart

In that order.   It solves a lot of issues and I hope it does yours.

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12: Established

No recent apps but I see that even when the phone is totally shut down, the marks are still there. Tried yet again to include image but no luck.

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Administrator

@bolo How are you trying to upload the image? 

If you click on Photos as shown below: 

image upload 1.PNG

Then you'll get to this screen where you'll be able to select 'Choose Files' or drag and drop:  image upload 2.PNG

If you choose a file then you'll be able to pick it from your PC: image upload 3.png

image upload 4.PNG

Then if you click done in the bottom right, it'll add it to your post. 

Alternatively you can click 'Choose Files' just under the text box and you'll be able to add the image as an attachment 😊

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17: Community Champion

@bolo wrote:

No recent apps but I see that even when the phone is totally shut down, the marks are still there. Tried yet again to include image but no luck.


If the marks are still there even when the phone is powered down then it could be screen burn in. 

A Vodafone High street Store can assess it and if necessary send the phone away. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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12: Established
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17: Community Champion

I was going to suggest that they might be vestigial outlines of the fixed icons, but those don't look anything like that.   I suspect a repair is your only option.   Don't forget to back up your content as a factory reset will be part of the process.

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12: Established

Is there any way that I can back up my contacts?  Every time this phone is taken in for repair, I lose the lot!

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Moderator (Retired)

@bolo I think what @BandOfBrothers said is correct, it does look like screen burn from the image you've sent.

 

I'd also recommend taking it to a Vodafone store for one of our specialist to have a look at it. and if necessary get it sent of for repair. You can find your nearest store here.

 

You can copy contacts between your SIM and phone here. 

Alternately you can copy your contacts to your Google account. 

 

Both those options should prevent you from losing your contacts in the event of your phone being replaced.

 

Hope this helps :Smiling:

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17: Community Champion

I assume you have a Google account, even if you don't use Gmail?   If so, make sure the contact type is Google and they should sync.  You may need to create a dummy contact to set this off initially.  You can check that it happens by viewing your contacts via Google on a PC.   If they're there, they'll re-sync next time you sign the phone in.

If this doesn't work, or you don't want to use Google, open the Contacts app and look at the menu.  There should be an Export option (locations vary and it may be on a sub-menu).   This should produce a vCard file that you can re-import.   There should also be an option to export to an sd card if you have one, but I'd also back it up to a cloud acccount.  (Don't leave it on the device itself as it'll be lost in the reset process).

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4: Newbie

Was there any damage to the phone externally? Since that does not look like a software issue does it? Backup the phone and reset it incase it turns out to be a sw issue.

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