Welcome to Vodafone Community
Hi.....i've ordered a Galaxy S10+ but been waiting a few days, and no joy yet.
How do I cancel and get my up-front payment refunded?
As long as your order is showing as on delay / pre order and not in a despatched status customer service on 191 can do this for you.
If it's in despatched status then you'll need to let it be delivered and take it to your most local Vodafone Highstreet Store or ask customer service for a returns bag @staffydog1977
Vodafone shouldn't have taken any funds from your account until its despatched so the monies are actually gated Off from your available bank balance via your bank.
It takes 7-10 days to drop back into your available balance.
Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.
Samsung One Ui / Pie.
Samsung Gear s3 Frontier Watch.