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Android

Huawei mate 20 Pro Green screen issue

4: Newbie

If your phone has shown signs of 'Green Screen Bleed' issues then no factory reset etc will make any difference, the phone is faulty. If you are having problems getting your point across to your local VF store staff I suggest you contact VF complaints department. I had to get my phone replaced twice before I finally received a phone that actually worked as it was meant to (my present one has a BOE screen) Don't take 'no' as an answer. I didn't and eventually received compensation knocking £100's off my original 24 month contract. VF know full well that the phone has problems, but chose to ignore the issue rather than doing a full recall.  If you invest lots of money into a hi-end phone you shouldn't expect it to have ANY faults. As said, don't take 'no' for an answer. Good luck.

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2: Seeker

Thanks for the advice @Beastie. 

I'll pursue until I get the great device I bought. 

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17: Community Champion

Can we be clear about whether the reset has helped with the problem or not?   If it has, you'll need to wait until it recurs so that you can demonstrate it and get a repair done.

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2: Seeker

The reset has definitely not fixed the issue. VF Repair centre, and the store (upon return) both said they could not see anything wrong with the phone. 

I've attached a photo of the screen. And I've now submitted a complaint and requested a replacement with a BOE screeen. 

 

 

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Moderator
Moderator

@DBMCUK1236 I'm sorry you've been having issues with the screen of your phone, I understand how unsatisfying this must be. It's disappointing to hear our Repair Centre were unable to find any faults of the problem you're experiencing and it's a shame this has resulted in you raising a complaint.

Please keep us updated with your replacement request and if there's anything else we're able to help you with in the meantime, don't hesitate to pop us a message. 

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2: Seeker

@Andypandy88 wrote:

Hi there ,

I've picked up a Huawei Mate 20 Pro (on contract) a about a week ago and about two days ago I started noticing the green tint showing on the edges of the screen.

I've quickly learned that's an issue effecting some Mate 20 Pro's.

 

Whats the best way to deal with it? ?

Shall I go back to the store?? 


if its glue, its a manufacture faulty batch (lets hope). This even happened years ago with Samsung phones due to poor QA (and for Samsung that's huge).
While highly unlikely, if you happen to find its software related or to do with w/display driver, post it in the EMUI/software problem/fault thread so you can let others know. Also, be sure to get in touch with Huawei and keep us posted on your results. downloader.vip/vpn/
EDIT 1/11: From what I can read on the first 30-40 pages its moistly screens with LG and not BOE. Its in multiple regions, so let's way a few more weeks and see if the newer BOE batches or wave 2 of the shipments fixes the issue never buying a Huawei phone ever again! Thank God I canceled my pre-order as I have many friends here that bought this phone and have the same issues with the screen here in Dubaipnrstatus.vip

textnow.vip 
What's worse is that all those reviews on YouTube make it sound like the best thing ever made since sliced bread but no one talks about these little things like screen issues or OS bugs that we're seeing.

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2: Seeker

The phone is heading back to repair centre. The green screen is intermittent and only in certain light and backgrounds. Let's see what the outcome is this time .

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Moderator
Moderator

I'm sorry to hear you're experiencing this issue with your screen @DBMCUK1236, I know how frustrating this can be for you. I'm pleased to know your phone is being sent back to our repair centre, I hope this gets sorted for you. Please keep us updated with how you get on.

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