Ask
Reply
Solution
31-07-2017 02:51 PM
Hello. I am a Samsung user and have been scammed by Ifitness. I never signed up to them, they have been taking £3 a week from my bill since 03/04/2017. On 18th April I asked Vodafone to cancel this as I had no APP or agreement with Ifitness, to which they said they had done, but havent!!! I have asked for my money back and they are refusing to refund. I have text back STOP every month too but still being charged. Vodafone have referred me to an O2 Forum for advice (???) and a link which confirms its a scam linked to google play pedometer. Does anyone know how I go about complaining and getting my money back. I am livid with the performance of Vodafone. I have been a Customer for over 10 years !!
Solved! Go to best answer.
07-11-2017 11:06 AM
http://www.pmconnect.co.uk/contact-us.htm Contact these and you can check if your number is registered and cancel it
31-07-2017 03:01 PM
Have a try via the play store.there is an option to report those kinda things it might take a little detailed searching but it is there as I used it myself and actually got to speak to a real live person I think!
Try scrolling to the bottom
Sorry if you've already tried this option.
31-07-2017 03:03 PM
thank you
31-07-2017 04:57 PM
Never EVER reply to an unsolicited text, even if it's charging you money. It's unlikely to work and, if they're just sending SMS out to random numbers, all you're doing is confirming that yours is live. In a worst case, you migth even trigger the charge itself.
I'm susprised that Vodafone were unable to stop the charges and they they're refusing a refund. Hang on for the forum team here - they'll be able to investigate further.
31-07-2017 05:16 PM
I literally blew my lid at a Customer Services Manager today and she has esculated everything now to an internal complaint. She has given me an email address to contact to try and refund my money.
Personally, I find this an insult. They should have stopped the charges in April when we had the discussion, knowing its a scam !! Instead they have left me paying and now I have to claim a refund else where
Not happy in the slightest !
@hrym wrote:Never EVER reply to an unsolicited text, even if it's charging you money. It's unlikely to work and, if they're just sending SMS out to random numbers, all you're doing is confirming that yours is live. In a worst case, you migth even trigger the charge itself.
I'm susprised that Vodafone were unable to stop the charges and they they're refusing a refund. Hang on for the forum team here - they'll be able to investigate further.
01-08-2017 11:03 AM
Do remember that Vodafone aren't responsible for the scam, although, from what you say, it does sound as though there was a failure to at least stop the charges when you initially reported it. There's a regulator for the premium text industry: PhonepayPlus. People have reported varied success with it and I doubt it can do much if the originator is outside the UK, but it's worth a try,
02-08-2017 03:02 PM
@craig-74 Please keep us updated with this.
Should you need any further assistance, please let us know and we'll be happy to help.
05-08-2017 09:47 PM
This is happening to me. Every Friday at the same time £3 a time. How can I stop it Vodafone?
06-08-2017 08:30 AM
Vodafone won't stop it - you'll have to take action yourself. This type of scam affects all networks. I suggest you start by looking at this website
http://psauthority.org.uk/for-consumers/unexpected-phone-charge
07-08-2017 09:52 AM
I have removed all premium services from my numbers for the time being to try and stop the charge. The email address Vodafone gave me has replied with, its not us you need to contact try 'fitness at bounce.mobi' they havent replied yet at all