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Mate 20 Pro update

2: Seeker

Why hasn't my Mate 20 Pro received the update. This has been received by others on Vodafone, as well as other carriers .

No it isn't!No it isn't!




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17: Community Champion

Hi @jmoon


Firmware updates are typically sent out in  batches / waves to stop the servers from  being overwhelmed. 

This is usually controlled by build number and serial number. 

Vodafone UK themselves will not comment on firmware timeframes for the reasons found in the Firmware Statement.


Tip > When you do get the update in your Software Update Section in the phone ensure there's enough internal storage available , your on over 50% battery, close down all your open apps to free up Ram, and on wifi to protect your Mobile data allowance and have created your back ups. 


Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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17: Community Champion

Sound advice from @BandOfBrothers.   To that, I'd add: plug your charger in before starting.  Firmware updates can be quite power-intensive and there's no battery-state indication during the process.

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