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22-07-2019 08:29 AM
Subject - My Battery is not chargeing on my Galaxy A4
Hi, re the above subject.
My battery won't charge on my phone. I have tried to charge with various chargers and they all work on my ipad, but not my phone. I rely very much on my mobile and any suggestions regarding this would be greatly appreciated.
Many thanks,
Carla
22-07-2019 09:38 AM - edited 22-07-2019 09:58 AM
Hi @cwo012
I suspect your problem here may be a faulty charging point.
Follow the advise from Samsung here: What to do when Samsung Mobile device is not charging
If you still have problems, contact a Samsung Repair Centre or take the phone into a Vodafone store to book a repair following the information here: How do I book a device in for repair?
Further information on Vodafone warranty here: When I buy a device from Vodafone, how long does the warranty last, and what does it cover?
22-07-2019 01:31 PM - edited 22-07-2019 01:32 PM
Are you using as original Samsung charger as I see you mention they work on your iPad which is a different device and charging port.
Use a torch and look inside the charging port for any lint or debris inside which maybe hampering the connection.
Don't however go poking anything sharp in there or you could damage the contacts and don't use pressurized air.
A Samsung Experience Store or Samsung Service Centre would be the best place to take a look especially if your over your cooling off period.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.