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Android

My Vodafone App won't let me log in

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3: Seeker

Just set up a new VF account.  Using a Wileyfox Swift2 on Android 8.1

Downloaded the My Vodafone app, it won't let me log in.

Put in userid and pwd, confirm my PIN, just get:

 

Sorry, We're having a few technical difficulties at the moment

 

error code is 4500

 

10 second count down, and repeat ad infinitum.

 

Uninstalled, cleared cache, reinstalled etc.  No difference.

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11 REPLIES 11
17: Community Champion

Did you set it up using your mobile data ?

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.0  / Android 10.

 

Samsung Gear s3 Frontier Watch.

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3: Seeker

Yup, I've used it for years, just have a new VF account now.

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17: Community Champion

Did you port into Vodafone with your number from another network or was the contact taken out with a new Vodafone number?

Vodafone customer services on 191 pr Live Chat can access your account to check things out.

The Vodafone Social Media Teams via Contact-us-for-account-specific-queries  can help too.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.0  / Android 10.

 

Samsung Gear s3 Frontier Watch.

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3: Seeker

Thanks, I'm on with live chat now.

 

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3: Seeker

I ported my number from VF to VOXI and then back as it was rubbish.

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Moderator

Were our Live Chat team able to get things with our app sorted for you @fejjie

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3: Seeker

Reported to your apps tech team. Waiting for a response.

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Moderator
Moderator

Thanks for the update @fejjie - keep us in the loop and let us know how you get on! 

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3: Seeker

Not heard anything at all so far.  Any way of chivvying the tech support team?

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Moderator
Moderator

Thanks for the update @fejjie - I'm sorry to hear you've not been contacted yet. If you'd like one of our team to take a look into your app issues too, please contact us via Facebook at Vodafone UK, or get in touch on Twitter using the handle @VodafoneUK.

Make sure to pop your username and link to this thread in your message too, this will save you having to explain again and we can help you quicker. 

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3: Seeker

Done.

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