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Android

My Vodafone App

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2: Seeker

Since doing a sim swap the My Vodafone app refuses to open. The app displays a message "we are currently experiencing technical difficulties".

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1 ACCEPTED SOLUTION

Accepted Solutions
16: Advanced member

Unless youve already tried, try the following

 

Try and connect to the app using mobile data not wifi as the app needs to do this the first time to get account info

 

If still no joy, uninstall the app then reinstalling it again, again connect by mobile data the first time

 

That's the two obvious things.

Huawei P20 EML-L09,

Android Version - 9.0.0

Last Update 28.12.18, 

Build- 9.0.0.160(C432E7R1P11patch01)

Baseband- 21C20369S006C000
Nova Launcher. Chrome browser.

My phone history:

Huawei P20, VF Smart V8, Note 4, S4, S2, Tocco Ultra, F490, P300, E250, RAZR v3, Timeport 250, A300, Star-Tac

 

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4 REPLIES
16: Advanced member

Unless youve already tried, try the following

 

Try and connect to the app using mobile data not wifi as the app needs to do this the first time to get account info

 

If still no joy, uninstall the app then reinstalling it again, again connect by mobile data the first time

 

That's the two obvious things.

Huawei P20 EML-L09,

Android Version - 9.0.0

Last Update 28.12.18, 

Build- 9.0.0.160(C432E7R1P11patch01)

Baseband- 21C20369S006C000
Nova Launcher. Chrome browser.

My phone history:

Huawei P20, VF Smart V8, Note 4, S4, S2, Tocco Ultra, F490, P300, E250, RAZR v3, Timeport 250, A300, Star-Tac

 

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2: Seeker

Cheers. The thing that seemed to work was downloading the app on data rather than WiFi.  Sorted now.

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1: Seeker

Hi I've got trouble with my Vodafone app and I've uninstalled it and reinstalled it and it's not working properly can anyone help me.

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16: Advanced member

As per previous comment, make sure you connect to the app by mobile data first, not wifi.

If you've already done that, what happens when you try and use it? Do you get an error message or is it just loading but never fully loads?

Huawei P20 EML-L09,

Android Version - 9.0.0

Last Update 28.12.18, 

Build- 9.0.0.160(C432E7R1P11patch01)

Baseband- 21C20369S006C000
Nova Launcher. Chrome browser.

My phone history:

Huawei P20, VF Smart V8, Note 4, S4, S2, Tocco Ultra, F490, P300, E250, RAZR v3, Timeport 250, A300, Star-Tac

 

View more options