Ever since I bought a 15 day roaming pass at the end of April I have been unable to access any account data through the My Vodafone app. I just get an error that says, "We can't find this information right now."
When I log into my account online I can see some more information but I can't manage my account as my data can't be accessed.
I have uninstalled and reinstalled the app but still no good. I get the same issue on multiple Android devices and also online so the issue is clearly at an account level.
I have raised the issue with Vodafone who have passed it to a back office team but other than a request for screenshots I have heard nothing. I have tried to get updates from Chat but all they can do is ask the back office team for an update - that never arrived. I tried asking again today but again no update is available.
Any ideas would be most welcome. Thank you.
