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13-09-2017 08:17 PM
Hi I'm a Vodafone Ireland customer. I bought phone new online but appears to be locked to vodafone uk. Is there anyway of getting phone unlocked. Thanks
13-09-2017 08:23 PM - edited 13-09-2017 08:25 PM
In order to unlock a phone away from Vodafone U.K. The phone needs to have been used by making calls etc for 30 days on Vodafone U.K. Payg or 3 bills paid on time when on Vodafone U.K. Pay Monthly @Mrperty
> How-do-I-unlock-my-Vodafone-device-if-I-m-not-a-Vodafone-Uk-customer.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
13-09-2017 08:30 PM
Ok so looks like I won't be able to NP pin to unlock as I'm a Vodafone Ireland customer. Seems unfortunate as I'm on Vodafone Ireland network and it's a Vodafone branded phone. Any other options. Tks
13-09-2017 08:34 PM
Both share the Vodafone brand but unfortunately can't unlock each other's phones.
Your options as I see it are....
Return the phone for a refund if Returns are permitted.
Send it to someone you know in the uk and they unlock it and send it back to you.
Sell it and use the funds to buy one that works.
Ask a standalone cellphone shop if they can unlock it. (This would be the last resort as issues can occasionally arise from this option such as the unlock not holding or antenna issues )
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
13-09-2017 08:40 PM
13-09-2017 08:47 PM
Hi @Mrperty
This is confusing. Did you purchased from the Vodafone UK site or a third party site? If you purchased from Vodafone Ireland, the phone would be locked to Vodafone Ireland and not Vodafone UK.
If you purchased the phone through the Vodafone UK PAYG shop, you would have need to pay in GB £. With you being a Vodafone Ireland customer, you would have needed purchase the phone from Vodafone Ireland and pay in Euros.
Unless you are planning to be in the UK to use the SIM for 30 days to use on the local network, it would be an idea to return the phone to the point of purchase, get your money refunded and purchase from Vodafone Ireland direct.