Network Unlocking Code (NUC)

[batesd]

First of all I would like to highlight how ridiculous the customer service is as I have now had my unlock request with you for 40 days. I have contacted you serval times tried to escalate and been promised numerous times that a manager will contact we back with no success which is why I’m posting this last ditch attempt before sending an e-mail direct to the CEO Vodafone as I feel he needs to know how bad you are letting your customers down. Background so far:-

• Call log online to request unlock code 20/2/15
• Default email received it could take 7-10 days unless contact manufacture
• Waiting as instructed only to reive an e-mail saying already unlocked which it wasn’t that’s why I logged the request ( couldn’t believe this response)
• Contacted NUC team to advice it not unlocked already as I would not have logged a request in the first place
• Waited again to receive this email below which I had to post because it’s a total joke I paid Vodafone for a service and they advise me to go to Samsung

Hi Darren,

Thank you for writing.

Kindly try to unlock the handset by entering "xxxxxxxxx"

If the above does not work, then, you need to contact Samsung customer care directly.

Regards

Arjun (surname removed for security)

Vodafone Unlocking Team

since then I have tried to escalate several times, been promised phone back from managers and even been hung up on because they couldn’t help. I need this resolved ASAP and feel compensation is in order due to the way you have handle this issue. Can someone from the NUC team please contact me to resolve as currently I’m in the process of writing to watchdog etc... to express my concerns on this service and the customer part should be left out as your clearing not putting us first.

I look forwarding to response

Rgds

Darren

[Gemma]

Hi everyone,

I'm sorry to hear the issues you're all facing. 

@batesd – Thanks for your time on the phone today. We’ll be back in touch as soon as we’ve got an update.

@Knutsbaby – It’s showing we replied to your email on 13 March.

@kirovs - So we can check what's happening, please send us your details by following the instructions in this private message.

Thanks,

Gemma

[Darrenprice]

Hi I have had two unlock codes none of them have worked I was told the second one would defiantly work I've been waiting two months to get this sorted and just keep getting told to reply I've got the code it's just not working why

[Alex]

@Darrenprice What device are you trying to unlock? :smileyhappy: