main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Android

Network error when updating smart ultra 6?

Scanner123
2: Seeker

I keep getting the “network error” message each time I try to update the firmware on smart ultra 6. The Wi-fi is working fine and I am still on Android 5.0.2. Any advice please?

View more options
2 REPLIES 2
BandOfBrothers
17: Community Champion

Try closing down all your open apps etc and clear the phones ram @Scanner123

Ensure enough storage space is available in the phone and if this was me i'd back up beforehand too. 

Forget the Wi-Fi connection settings in the phone and reset them back up. 

Then try updating the software. 

If you get stuck a Vodafone High street Store will be able to take a look and if necessary send it off. 

Just to add I'm assuming your getting the software update from the phones internal update section and not from elsewhere. 

Current Phone >

Samsung Z Fold³ 5G.

Previous Phone >

Samsung Note 20 Ultra 5G - SM9860.

View more options
TJ
Administrator
Administrator

Sorry to hear about the issues you're having updating your phone @Scanner123 😞

Please try the troubleshooting steps that @BandOfBrothers advised and let us know how you get on. Don't hesitate to pop back to us if they're unsuccessful, we'll be more than happy to investigate further. 

View more options