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Network error when updating smart ultra 6?

2: Seeker

I keep getting the “network error” message each time I try to update the firmware on smart ultra 6. The Wi-fi is working fine and I am still on Android 5.0.2. Any advice please?

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17: Community Champion

Try closing down all your open apps etc and clear the phones ram @Scanner123

Ensure enough storage space is available in the phone and if this was me i'd back up beforehand too. 

Forget the Wi-Fi connection settings in the phone and reset them back up. 

Then try updating the software. 

If you get stuck a Vodafone High street Store will be able to take a look and if necessary send it off. 

Just to add I'm assuming your getting the software update from the phones internal update section and not from elsewhere. 

Current Phone >

Samsung Z Fold³ 5G.

Previous Phone >

Samsung Note 20 Ultra 5G - SM9860.

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Sorry to hear about the issues you're having updating your phone @Scanner123 😞

Please try the troubleshooting steps that @BandOfBrothers advised and let us know how you get on. Don't hesitate to pop back to us if they're unsuccessful, we'll be more than happy to investigate further. 

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